In MSAccess 2003, how to fix the "Not responding" file open, import or link window.

FD-5007 0 Reputation points
2025-08-01T02:08:57.5233333+00:00

On a new computer with a clean Windows 11 installation.

When using MSAccess 2003 (can't confirm for Excel or Word) and trying to open anything related to the file explorer (File - Open, Save as, New, import and link), the small file explorer window hangs with the "Not Responding" message and you have to end the process (if Windows doesn't do it itself).

You can't create a new database, open a file, link or import tables (or else). Whenever you get the file explorer window, it hangs there and you eventually have to close it with a message that reports a problem, etc.

Microsoft 365 and Office | Access | Development
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  1. FD-5007 0 Reputation points
    2025-08-01T02:16:08.9466667+00:00

    Answering my own question because I found this solution...

    In this case, the problem seems to be related to OneDrive and the default location of the "Documents" folder. When using the file explorer window (File Open, Import or Link data, etc.), it opens by default in the current user Documents folder. If that folder is in OneDrive, it stalls. You'll then have to end the process via the Task Manager or simply click on the X to close it and let windows handle the crash.

    By default on a new installation of Windows 11, unless you micromanage that aspect, OneDrive is putting itself as the manager of the user default folders : Documents, Pictures, Music; etc. It would appear that MSAccess 2003 really doesn't like that.

    By following the instructions of the accepted answer from this question : https://learn.microsoft.com/en-us/answers/questions/5316603/cant-move-my-documents-folder-thanks-to-one-drive

    You bring back your user folders to being local instead of "online" and after that, Access can use the file explorer normally. It doesn't hang or crashes.

    You don't necessarily have to move the documents to another place or drive like in the linked solution. By simply turning off the OneDrive backup and revert the Documents path to local instead of on OneDrive, it should fix the issue. It worked for me.

    1. Turn off OneDrive backup for at least the Documents folder.
    2. Return the Registry to default directories (like in the linked solution above)
    3. Reboot
    4. OPTIONAL : Then use the location function to move your folders where you want them to be. But that's not necessary.

    Be careful though, make backups of your content before doing anything.

    Best...

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  2. Flora-T 2,165 Reputation points Microsoft External Staff Moderator
    2025-08-01T03:34:57.3133333+00:00

    Dear FD-5007

    Welcome to the Microsoft Q&A Forum and thanks for reaching out to share your issue.

    I truly appreciate your thoughtful and detailed explanation regarding the issue with OneDrive’s default folder mapping interfering with legacy applications like Access 2003. Your insight into how these changes impact older software, and your clear walkthrough of the solution, are incredibly helpful.

    This discussion will surely be a valuable reference for other users facing similar challenges. Personally, your post has not only improved my understanding of the root cause but also equipped me with the practical knowledge to assist others in resolving it.

    Your contribution adds meaningful value to our community and strengthens the collective knowledge we share. Thank you again for taking the time to support others through your experience.

    Wishing you a pleasant day ahead!

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  3. George Hepworth 21,805 Reputation points Volunteer Moderator
    2025-08-01T12:18:01.2466667+00:00

    Keep in mind that MS Access 2003, which I assume you have as part of Office 2003, is more than 20 year old software. A very long time indeed in the software world. Office 2003 was designed several years before SkyDrive, the predecessor to OneDrive, was dreamt up. Therefore, it's not unsurprising at all to learn that there are incompatibilities between the two.

    While it's possible, and in some cases, desirable to use out-of-support software like Access 2003, doing some comes with its own unique challenges. Fortunately, you did figure out how to manage those challenges.

    Continued success with your project. Maybe take a look at Access 2024, though?

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