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I dont have answer for a M365 ticket created a month ago

Luis Huarcaya 0 Reputation points
2025-07-31T17:06:30.67+00:00

Hello, we opened a support ticket (#‎2506240040013589) with Microsoft over a month ago, but unfortunately, we have not received any response or update. The case is critical for our operations, and the lack of follow-up is now impacting our ability to move forward. We kindly request urgent attention and escalation from the Microsoft support team. Please advise on the current status and expected resolution timeline. Thank you.

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  1. Jade-T 3,445 Reputation points Microsoft External Staff Moderator
    2025-08-01T03:21:50.7633333+00:00

    Hi @Luis Huarcaya

    Thank you for reaching out, and I genuinely appreciate your patience as you navigate this situation. I completely understand how frustrating it must be to wait for such a long time without receiving an update, especially when the issue is critical to your operations. 

    As a moderator on the Microsoft Learn forum, I unfortunately do not have access to internal case management systems, so I am unable to check the status of your ticket or escalate it directly. However, I would like to guide you on how you can proceed to get the support you need. 

    To move forward, I suggest the following steps: 

    • Submit a new support ticket through the Microsoft 365 Admin Center, and if needed, reference your original case number for continuity. 
    • If your issue requires immediate attention, I highly recommend reaching out to Microsoft Support directly by phone. You can find the appropriate contact number for your region here: Customer service phone numbers 

    I truly regret the inconvenience and stress this delay has caused you and your team. I sincerely hope these steps will help you get the timely assistance you deserve. 

    If there's anything else I can do to assist you within this community platform, please don't hesitate to reach out. 

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