Share via

why cant i download anything from microsoft edge on my xbox

Mahan sahih 0 Reputation points
2025-07-31T10:56:37.4766667+00:00

so, I was going around in edge, but I noticed how boring the cursor was... I went and looked up "custom cursor" as I choose my new cursor it took me into chrome store and then I realized, I can't download the add on. so, I looked up edge store in edge and then I noticed I can't even download anything on there too, so I am really wondering... why? can someone help me here?

Microsoft Edge | Microsoft Edge development
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jay Pham (WICLOUD CORPORATION) 175 Reputation points Microsoft External Staff
    2025-08-01T03:48:25.97+00:00

    Hi Mahan sahih,

    Welcome to Microsoft Community.

    I'm a support engineer from the Microsoft Edge team, and I'll be assisting you with this issue.

    What you're experiencing relates to the inability to download files or install browser extensions on Xbox's version of Microsoft Edge. This typically occurs when users expect the Xbox browser to function like a full desktop browser, but it's actually a streamlined version designed specifically for console use.

    Here's how you can troubleshoot and resolve it:

    1. Understanding Xbox Edge Limitations
    • Microsoft Edge on Xbox does not support file downloads or browser extensions (including custom cursor add-ons)
    • This is by design to maintain console security and optimize performance for gaming and streaming
    1. Alternative Solutions for Your Needs
    • For custom cursors: Go to Settings > Ease of Access > Mouse pointer to adjust system cursor size and color (Note: Limited options available)
    • For full browser functionality: Use Microsoft Edge on a Windows PC where you can install extensions and download files freely
    1. What Xbox Edge IS designed for
    • Streaming video content (YouTube, Netflix, etc.)
    • Browsing websites and using web apps
    • Accessing Xbox Cloud Gaming through browser
    • Managing online accounts and services

    You can also find a detailed walkthrough in our documentation here:

    I hope this helps you get things back on track quickly! If you agree with our suggestion, feel free to interact with the system accordingly!

    1 person found this answer helpful.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.