Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
Failure to load the application settings for package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Error Code: -2147024893
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 65%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Electrical_Arm7411
20
Reputation points
Hi,
We've been having some intermittent problems with M365 apps (OneDrive, Outlook and MSTeams) in our Windows 11 23H2 Multisession AVD Environment. This is using the marketplace image /w M365 apps x64 gen 2. We use FSLogix (3.25.401.15305), profiles stored on an Azure NetApp File share, with the following registry settings on each host. We have about 15 hosts.
We will sometimes haves users that cannot authenticate to any MS app with the following error messages:
Note: It seems only a handful of users have reported the problem. (Myself included), but 99% of the time I'm logging in and my M365 apps are authenticating properly.
OR
OneDrive will just hang on signing in...
In the event viewer I see a consistent pattern of these 4 events whenever the issue occurs.
- Event ID: 10 Failure to load the application settings for package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Error Code: -2147024893
- Event ID: 10 Failure to load the application settings for package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Error Code: -2147024893
- Event ID: 23 Triggered repair of state locations because operation SettingsInitialize against package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy hit error -2147009096.
- Event ID: 24 Repair of state locations for operation SettingsInitialize against package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy with error -2147009096 returned Error Code: 0
What I have tried is this:
- As the user, run the following script:
Add-AppxPackage -Register -Path "C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AppxManifest.xml" -DisableDevelopmentMode - Closing all MS Apps and deleting the following folders and re-launching the app, but same issue
- %USERPROFILE%\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyew
- %USERPROFILE%\AppData\Local\Packages\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy
- %USERPROFILE%\AppData\Local\Microsoft\TokenBroker
I have not tried re-creating their FSLogix profile; would like that to be a last resort.
My workaround is to have the user sign off their AVD session and sign back in. Sometimes that works, often it requires me to put that specific host into drain mode and have the user login to a different AVD host.
This does not happen to every user on that host. User 1,2 and 3 all sign-in to Host A just fine, no auth issues. Then user 4 signs into the same host and experiences the issue. User 5 signs in and is just fine, no auth issues. So there's no pattern as to why this only happens to certain users on different AVD hosts, intermittently.
Anyone have an ideas or suggestions to permanently fix this issue?
Azure Virtual Desktop
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 79%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nikhil Duserla 8,515 Reputation points Microsoft External Staff Moderator2025-07-30T20:08:45.3233333+00:00 Hello @Electrical_Arm7411,
Starting in FSLogix 2210 (2.9.8361.52326) and later versions, all content stored in following locations is no longer roamed as part of the user profile.
-
%USERPROFILE%\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy -
%USERPROFILE%\AppData\Local\Packages\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy -
%USERPROFILE%\AppData\Local\Microsoft\TokenBroker
If you have any further queries, do let us know.
-
-
Electrical_Arm7411 20 Reputation points
2025-07-31T01:32:49.0666667+00:00 Hi, so the fix is to set RoamIdentity=1 ? Despite the default / preferred method set to not roam credentials or tokens? This is misleading. I just want to confirm this is actually the recommended approach in a Hybird environment, since like I said 99% of the time single sign on works, it’s just the odd time / odd user this happens to. What are the draw backs or potential issues of setting RoamIdentity to 1?
- The default setting is to not roam the credentials or tokens which is the preferred setting. While this may not be the ideal configuration for some customers, we created this setting to provide customers a way to roam these items similarly to FSLogix v2201 hotfix 2 (2.9.8228.50276).
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 73%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Anusree Nashetty 5,820 Reputation points Microsoft External Staff Moderator2025-08-08T18:06:30.08+00:00 Could you please let me know, if you still facing the issue. we will try to help you.
Sign in to comment
Sign in to answer