Share via

Copilot not generating useable download links

Will Davey 0 Reputation points
2025-07-30T12:18:32.7566667+00:00

Hi all,

Experiencing an issue with Copilot where when creating spreadsheets and documents, Copilot is not able to provide a working download link.

For example, if I ask it to create a Word document called "Test", it will reply saying that "the document "Test.docx" has been created and can be downloaded via the following link:", however there is no link, just plain text.

I have also tried asking for the URL of the download link and when pasting this into Edge, I just get a "This webpage can't be found" error message.

I hope someone is able to assist with this.

Thanks,

Microsoft Copilot | Windows Copilot | Feature
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lychee-Ng 975 Reputation points Microsoft External Staff Moderator
    2025-08-06T08:17:17.54+00:00

    Hi Will Davey,

    Welcome to Microsoft Q&A!

    Sorry for the late reply, I'm just assigned with this. Thank you for reporting the issue, and I understand how inconvenient it is when Copilot does not generate usable download links when creating documents or spreadsheets. It's been a while, so I hope your issue is solved by now.

    In case it's not, here are some suggestions on the situation: If you're using Copilot in Microsoft Edge, it's now not supporting actual file creation, but only "hallucinations" of the files. While it can no longer generate or share downloadable samples directly, it can still provide detailed instructions and guidance to help you create them yourself.

    If you want to generate files, use Copilot in Microsoft 365 Desktop Apps:

    • Open Word or Excel > Use Copilot from the Home tab
    • Ask it to create a document or spreadsheet
    • Save the file manually or check OneDrive for autosaved versions

    Copilot may try to save files to OneDrive, so make sure it is signed in and syncing. You can check your OneDrive > Documents folder for generated files.

    Let me know if you'd like help verifying your Copilot environment or any other issues. We’re here to help ensure Copilot works as expected. Thanks for your time.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Warm Regards,

    Lychee-MSFT | Microsoft Q&A Support Specialist

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.