
Hi Dune, this is Kimberly, I'm glad to assist you today.
It seems to be a known issue, but there hasn't been an official fix. But there are workarounds.
Workaround: Adjust Video Playback Settings
Insert the Video:
Go to the Insert tab and select Video to add your video to the slide.
Set Video to Start Automatically:
Click on the Playback tab.
In the Video Options group, set the video to Start: Automatically.
Open the Animation Pane:
Navigate to the Animations tab.
Click on Animation Pane to open it.
Modify Video Animation Settings:
In the Animation Pane, double-click the video animation to open the Play Video dialog box.
Under the Effect tab, locate the Stop playing section.
Select After and specify the number of slides you want the video to play across.
This method has worked for some users experiencing similar issues.
Should you have more questions, please let me know.
Best regards,
Kimberly