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Loop trying to submit support request in Azure

Chase Plumlee 20 Reputation points
2025-07-29T21:54:26.28+00:00

My org is migrating from GCP to Azure. We started a new pay as you go subscription, and have been migrating a ton of data to azure blob storage. In doing this, our subscription got flagged for suspicious activity and is now disabled with a message saying to contact support to resolve the issue.

The problem is, when I try to create a support request, the recommended solution is to create a support request... I'm either missing how to move forward and create a request or something is broken and isn't allowing me to do so.

The recommended solution message is:

Resolve issues with a disabled subscription

Your account or subscription is disabled for security reasons.

We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision.

Any one have any experience with this?

Azure Blob Storage
Azure Blob Storage
An Azure service that stores unstructured data in the cloud as blobs.
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Accepted answer
  1. TP 131.6K Reputation points Volunteer Moderator
    2025-07-29T23:23:23.1466667+00:00

    Hi Chase,

    Please carefully follow my instructions below to create support request and avoid getting stuck in endless loop. Please let me know if you run into any issues.

    1. Navigate to this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

    2. Click Create a support request button at top

    User's image

    3. On right, enter re-enable subscription in the box and click Go

    enter image description here

    4. Select Subscription management and click Next

    enter image description here

    5. Select your subscription from the dropdown and click Next

    6. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

    enter image description here

    7. Fill out screen, Summary, Problem type: Re-enable my subscription, Problem subtype: Could not reactivate by self-service, then click Next button at bottom.

    enter image description here

    8. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

    azure support request Return to support request

    9. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required. Click Next to advance to Review + create tab, then click Create.

    User's image

    You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

    Please click Accept Answer and upvote if the above was helpful.

    Thanks.

    -TP

    1 person found this answer helpful.

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