Something happened to my tenant primary account - cant do anything
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Ahmed ElSerafy
0
Reputation points
Hi,
i'm not sure where to post this, but im having issues once i login to the tenant with my primary account..
I mistakenly converted the primary tenant account to an internal user then i wasnt able to do anything, not even submit a support request as attached.
How to contact Microsoft support via email? or what to do?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Saritha Bandaru 335 Reputation points Microsoft External Staff Moderator2025-08-06T10:31:13.5633333+00:00 Hello @Ahmed Elserafy
Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.
Could you please provide some additional details about the issue? I understand that you had a Microsoft Entra ID tenant and were able to log in. After changing your role from guest to internal member, you are now unable to access your account. Please let me know if I have misunderstood anything.
If possible, could you share the exact steps you followed and the screenshot of the error details? This will help us better understand the issue and assist you further.
You can use Private Messages option as well to communicate with us.
Thanks
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Saritha Bandaru 335 Reputation points Microsoft External Staff Moderator
2025-08-12T06:04:35.83+00:00 Hello @Ahmed ElSerafy
Could you please provide an update on this post? Thanks
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