Unable to logon to Azure Portal

Odel Palmer 0 Reputation points
2025-07-29T01:04:25.2466667+00:00

I am having a hard time trying to log in to Azure. I have tried multiple options including setting up 2 factor authentication, changing the password of my account and even linking my account with GitHub. Every time I try to log in, I am greeted with a screen with the following:

Verify your identity

Text +X XXXXXXXX39‎

However, I do not get notified on my phone or any other device. I even tried changing phone numbers by using my daughter's phone and it still presents the screen with my old phone number:

Verify your identity

Text +X XXXXXXXX39‎

My verification methods are current and have been recently updated but are none of the ones listed in the screen. I am blocked. I can't even request help from the Azure page because it asks for verification to even do that. I can't see my Pay-As-You-Go subscriptions or do anything.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Jose Benjamin Solis Nolasco 5,216 Reputation points
    2025-08-11T16:04:53.3066667+00:00

    @Odel Palmer I hope you are doing well,

    If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

     

    Once you get in touch with support and get the case created, you can share the case# with us and we can track the case and can help you in fixing the issue ASAP.

    Let us know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.


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