how to acess my account when verification method isnt working and account recovery has not worked either

Question

how to acess my account when verification method isnt working and account recovery has not worked either

Lucie Berwick 0

Forgotten my password to email account and tried to reset, I then had verification method failed and said it is not working right now try another method

I must have locked my account so I waited a few days to try again and I have then followed the steps to recover my email and It said I would hear a response but not 1 successful I have created another email temporarily but hard nothing

Please help I want to recover my email address I have lost access to everything

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Answer 1

Dear Lucie Berwick

Welcome to Microsoft Q&A Forum.

Thanks for reaching out, and I’m sorry to hear you’ve lost access to your account.

Based on your description, both the password reset and identity verification options are no longer working.

To help you better, could you please confirm if this is a personal Microsoft account (e.g. Outlook.com, Hotmail.com) or a work/school account (from an organization or company)?

If You're Using a Personal Microsoft Account, here are the steps you can take to regain access:

Fill out the Recovery Form with as much accurate information as possible (e.g., previous passwords, subject lines of sent emails, contact names).
Contact Microsoft Support directly via: Customer service phone numbers
You can also submit a support ticket: Contact - Microsoft Support

I hope the details provided will assist you effectively. If you need further assistance, please feel free to reach out.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". User's image

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Flora-T 2,165 Reputation points Microsoft External Staff Moderator

2025-07-31T07:20:56.78+00:00

Dear Lucie Berwick

It has been a while, and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

If my initial response was helpful, even in part, I’d be grateful if you could mark it as the Accepted Answer. It helps other affected users find this thread more easily and acknowledges the support you received.

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how to acess my account when verification method isnt working and account recovery has not worked either

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