Copilot Vision Error: We couldn't continue your call

Dear Cash Cater

Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.  

I understand that when you try to launch Copilot Vision, it immediately ends with an error message saying, "We couldn't continue your call," and sometimes it crashes entirely. This is a frustrating problem that prevents you from using a core feature of Copilot. I'd be happy to help you figure out what's causing this and how to fix it.

Here are some steps to try and fix this:

Solution 1: Check your internet connection

• Ensure you have a stable, high-speed connection. Test it by opening other online services and restart your router if needed.
• Avoid using a VPN, as it can interfere with Copilot Vision’s server communication.

Solution 2: Reset the Copilot App

• Go to Settings > Apps > Installed apps > Find "Copilot" in the list > Click the three dots next to it > select "Advanced options." > Scroll down to the "Reset" section > click "Repair."
• If that doesn't work, go back and click "Reset."
• Restart your PC and try to launch Copilot Vision again.

Solution 3: Run Windows Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters > Run the Windows Store Apps troubleshooter.

Solution 4: Perform a Clean Boot

• Press Windows Key + R > type msconfig, and press Enter.
• Go to the "Services" tab > check the box for for "Hide all Microsoft services." > Click "Disable all."
• Go to the "Startup" tab > click "Open Task Manager." > Disable all startup items.
• Restart your PC. If Copilot Vision now works, a background program was the cause. You can then re-enable them one by one to find the culprit.

If you've already tried these steps and are still encountering issues, please reply to this thread with the requested details so we can investigate further and ensure your subscription is activated properly. Also, please keep me updated with anything new that you were try to each option.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

We appreciate your patience and look forward to resolving this quickly for you.

Warm regards,

Haien - MSFT | Microsoft Q&A Support Specialist