Inconsistent Behavior with Teams Deep Link Across Access Methods

Question

Inconsistent Behavior with Teams Deep Link Across Access Methods

Haekal Arif Rozikin 0

Hello,

I'm working on an application that uses the deep link feature in Microsoft Teams.

I've encountered an issue where the deep link doesn't work when manually opened in a new browser tab. However, when I click the same link directly (for example, when a colleague shares it and I click it), it works as expected.

I'm attaching a few supporting files, including a log file captured during the failed deep link attempt, to help demonstrate the issue.

Deep link not working (opened manually in new tab):
<PII Removed>

Deep link working (clicked directly):
<PII Removed>

Has anyone experienced similar behavior or have any ideas about what might be causing this?

Thank you in advance!

1 answer

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Answer 1

Jayden-P 5,640 Microsoft External Staff Moderator

Hi @Haekal Arif Rozikin

Thank you for posting your question in the Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

I found a document might help you.

Explore & Configure Deep Links to Apps - Teams | Microsoft Learn

My theory is you are copying the link from a personal tab, paste it in another tab, it will lose the context since the scope is different. User's image

My suggestion is formatting your deep link the structure like the picture above (adding context and channel ID)

I also test in my own environment, sometimes the deep link can load the app and sometimes don't.

I have to reload 2-3 times for the app to load correctly.

I hope this information helps.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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User's image

Jayden-P 5,640 Reputation points Microsoft External Staff Moderator

2025-07-29T10:23:01.14+00:00

Hi @Haekal Arif Rozikin

Have you checked the provided answer?

I'm glad to help if you need further assistance.

If the issue has been resolved, please mark the helpful answer as accepted answer.

Warm thanks.
Haekal Arif Rozikin 0 Reputation points

2025-07-30T02:58:57.6466667+00:00

Hi @Jayden-P ,

Thanks for the insight and the example.

I’d like to emphasize that I’ve already constructed the deep link based on one of the examples from the documentation — specifically, the one for deep linking to a task item within a configurable tab.

The structure I’m using includes the proper context values like subEntityId and channelId. However, I’m still encountering inconsistent behavior, as I mentioned earlier.
Jayden-P 5,640 Reputation points Microsoft External Staff Moderator

2025-07-30T06:54:29.4266667+00:00

Hi @Haekal Arif Rozikin

After I tested with my own environment, I encounter the same problem as yours.

Since this issue is beyond my knowledge, I recommend you raising your concern in Category: Microsoft Teams | Microsoft Community Hub

Please also keep me in the loop if you ever find the root cause of this issue.

Feel free to post your question link in Tech Community here so I can track it too.

Warm thanks.
Haekal Arif Rozikin 0 Reputation points

2025-07-31T04:31:55.3666667+00:00

Hi @Jayden-P ,

Thank you for confirming the issue and for your support so far.

I will proceed to raise this concern in the Microsoft Community Hub under the Microsoft Teams category as you suggested. Once I’ve posted the question, I’ll be sure to share the link here so you can also keep track of it.

Appreciate your continued assistance, and I’ll keep you updated if we discover the root cause on our end as well.

Best regards,

Haekal Arif Rozikin
Haekal Arif Rozikin 0 Reputation points

2025-07-31T05:04:21.8333333+00:00

Hi @Jayden-P ,

As advised, I’ve raised the issue on the Microsoft Community Hub under the Microsoft Teams category. You can find the post here:

🔗 Inconsistent Behavior with Teams Deep Link Across Access Methods

Feel free to follow the discussion there, and I’ll keep you posted if any new findings emerge.

Thanks again for your guidance and support.

Best regards,

Haekal Arif Rozikin
Jayden-P 5,640 Reputation points Microsoft External Staff Moderator

2025-07-31T06:02:26.28+00:00

Hi @Haekal Arif Rozikin

Thanks for sharing.

I hope that you'll be able to resolve it soon.

I'll definitely keep my eyes on it.
Jayden-P 5,640 Reputation points Microsoft External Staff Moderator

2025-08-11T10:23:08.57+00:00

Hi @Haekal Arif Rozikin

I found there is an answer has been provided for you question in Community Hub.

Please give it a check.

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Inconsistent Behavior with Teams Deep Link Across Access Methods

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