This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBO%3C/text%3E%3C/svg%3E)
Dear Microsoft Support Team,
I hope this message finds you well.
I am experiencing a problem signing into my personal Microsoft account on PowerPoint installed on my laptop. I recently purchased this laptop in order to work on my files more comfortably than using my iPad or phone.
I am using a personal account without any paid subscription features, simply for regular work purposes. However, when I try to sign in to PowerPoint on the laptop, it says that my subscription has expired and that I need to renew. Since my account does not include any paid services, I am confused — what exactly do I need to renew?
I also tried reinstalling PowerPoint, but it did not resolve the issue. I even took the device to an electronics repair shop, where they installed an older version of Microsoft Office, but the issue still persists.
Thank you for your time and support.
You can only use an installed Office app like PowerPoint if you have a current subscription to Microsoft 365 or a licence to a standalone version of Office.
1
If you do not have a Microsoft 365 (Office) subscription on your Microsoft account, where did you get your Office licence, and what version of Office is your licence for?
2
If you log into your Microsoft account on this link, is there any Office licence listed there?
Dear Microsoft Support,
Thank you for your assistance.
I just wanted to clarify that I was previously able to use PowerPoint through the web without any issues. However, I am now unable to use the PowerPoint app on my laptop with the same account.
Why is it that I can use my account on the web but not in the desktop app?
Also, do I need to create a new account in order to use the same email on the app? Or is there a way to fix this issue without changing my account?
I appreciate your guidance.
