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Wrong Display Name for Gmail in Outlook Web – Keeps Showing Old Name

Stephen Wilson 20 Reputation points
2025-07-26T21:28:54.16+00:00

Hello,

My Gmail address (******@gmail.com) keeps showing up in Outlook Web with the wrong display name (my son’s name, Caleb Wilson) instead of my correct name (Stephen Wilson).

Here’s what I’ve tried:

Confirmed Gmail "From" name is correct in Gmail settings.

Verified Microsoft account profile is correct (shows Stephen Wilson).

Updated Xbox/Microsoft profiles – no longer associated with Caleb’s name.

Edited/deleted contacts in Microsoft People (none show Caleb’s name).

Exported contacts – no entry for Caleb exists.

Cleared Auto-Complete in Outlook Web and Desktop multiple times.

Tried to remove the random ******@outlook.com address, but it doesn’t show under aliases.

Tried switching accounts in Outlook Web, but it always defaults to that random Outlook address instead of my Gmail.

The Gmail address is my primary Microsoft alias, yet Outlook Web forces me into this random Outlook mailbox that seems to have cached the wrong name.

Question: How can I remove or reset this automatically generated Outlook mailbox, or force Outlook Web to send directly from my Gmail address with the correct name?

Thank you!

Outlook | MacOS | New Outlook for Mac | For home
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Accepted answer
  1. Jane-N 155 Reputation points Microsoft External Staff Moderator
    2025-07-28T07:53:52.8833333+00:00

    Dear Stephen Wilson,
    Warm Greeting from Q&A Forum.

    I understand you're experiencing the issue of wrong display name on Outlook.

    Thank you so much for providing all steps you've done to fix this troubleshooting.

    According to your issue, Community support created an article to you to try with this troubleshooting, please refer to the article by this link:

    In the article, you will find an explanation and step to step to alternative workaround.

    Specially, you should pay attention to this workaround solution: Switch your alias to an Outlook.com or Hotmail.com account.

    Note: If you do not have another alias, select the link on the page to create one. Choose Add email and a new alias and then choose the option Create a new email address and add it as an alias.

    • Go to https://account.live.com/names/Manage and sign in to your Outlook.com account.
    • Set your Outlook.com email as the primary alias.
    • In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.com account in Outlook for Windows

    Otherwise, we would also recommend you to reach Contact Microsoft Support

    We can assist you better to your issue via direct chat, with more complex issues:

    ⦁ Visit: https://support.microsoft.com/en-us/home/contact

    ⦁ Sign in with an active account so you can follow up issue consistently

    ⦁ Choose Microsoft 365 at the bottom

    ⦁ Search for "Outlook.com issues"

    ⦁ Click "Get Help" and press Enter.

    ⦁ Choose "Contact Support": Navigate through the support options.

    ⦁ Choose "Chat with a support agent in your device"

    ⦁ Explain your situation clearly: Be concise but provide all the relevant details.

    Note: Please contact us during local working hours on weekdays, CHAT does not work 24 hours a day.  

    Please don’t hesitate to reach out. We're here to help!

    Kind Regard,

    Jane Nguyen | Microsoft Q&A Specialist.

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  1. Stephen Wilson 20 Reputation points
    2025-08-06T13:51:23.1033333+00:00

    Thank you! Changing my alias fixed the issue.

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