PC reset screen

Different PC vendors have different reset configuration, so you should contact them for technical support at this moment. If the vendor determines this is a Windows specific issue, let them engage Microsoft properly (not forcing you to contact Microsoft).

Hi Lokesh N,

When you reset your PC to factory settings, Windows may reinstall with default security settings, and in some cases, it might connect to a Microsoft account or a domain account if it was previously linked. Here are a few things you can try:

1. Try Common Login Options

• Leave the username and password fields blank and press Enter.
• Try logging in with "Administrator" as the username and no password.
• If you previously used a Microsoft account, try entering that email address and password.

2. Boot into Safe Mode

You can try booting into Safe Mode to troubleshoot or create a new local user:

• Hold the Shift key while clicking Restart on the login screen.
• Go to Troubleshoot > Advanced options > Startup Settings > Restart.
• After restart, press F4 to enter Safe Mode.
• Once in Safe Mode, you may be able to access the system or create a new user.

Reference: https://support.microsoft.com/en-us/windows/windows-recovery-environment-0eb14733-6301-41cb-8d26-06a12b42770b

If none of the above steps work then in that case, I recommend seeking help from a professional technician or your PC manufacturer’s support team to avoid further complications.

I hope this helps!