Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
Unable to access personal Azure account due to MFA enforcement/loop
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Rich
0
Reputation points
I am unable to login into my personal Azure account.
MFA has been enforced in the last month or so and I didn't have the chance to set it up - I hardly use this account. It has not asked me to set it up and it acts like I have MFA for this account, but I don't have it on my phone. I need it reset so that it prompts me to set up MFA.
I want to investigate why I am still getting billed. It is impossible to log a support ticket for this issue, I have tried many avenues, and it all leads to either myself getting promped to login to Azure (which of course is the issue - catch 22) and MS attempting to provide self help guides and links - which do not help.
Co-pilot does not understand the issue and logic. It just provides self help guides, mostly for work accounts.
Edit: Claude.ai understood the issue logically, called it a catch 22, they recommended to try calling Microsoft. The only number which worked was Azure sales (explained in my comment further below)
The same issue is outlined in https://learn.microsoft.com/en-us/answers/questions/2339480/i-cant-access-azure-with-my-personal-microsoft-acc?source=docs
Where a moderator asked to be PM'd the private information in order to log a recovery ticket.
Could I please have this same level of service?
Azure Role-based access control
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Rich 0 Reputation points
2025-07-23T12:15:33.38+00:00 I spoke with Azure Sales online chat, who called me and recommended to create a new azure account so that I can log a ticket from within the portal. The funny thing is, that basic accounts cannot log tickets - you are only given self help guides and links to 'learn' pages.
Maddening!
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Rich 0 Reputation points
2025-07-25T10:18:21.8233333+00:00 -
Rich 0 Reputation points
2025-07-29T08:47:04.28+00:00 Please help
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Rich 0 Reputation points
2025-07-29T09:13:49.6966667+00:00 I have submitted a request here - https://www.microsoft.com/en-us/concern/AccountReinstatement
However, Azure was not listed as a service in the product drop down. Hopefully I am not sent elsewhere on a wild goose chase again.
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Rich 0 Reputation points
2025-08-03T14:42:08.6233333+00:00 Wow looks like I have to submit another request.
It was auto closed: This is an automated response to your request to reactivate your Microsoft Account. Because your contact email matches the email on your suspended Microsoft account, please note that you may not be able to communicate with support on this issue. Please submit a new request with a different contact email than your account.
They think I can't access the outlook email, where if they read my issue description, they'd see it's about a personal Azure account MFA login issue, where the outlook email is the login.
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Rich 0 Reputation points
2025-08-07T15:28:56.4933333+00:00 Re-submitted the Account Reinstatement request on Aug 4
No response yet.
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