Azure dashboards with Grafana(Preview) showing error as "Our services aren't available right now, we are working to restore all service as soon as possible"

Question

Azure dashboards with Grafana(Preview) showing error as "Our services aren't available right now, we are working to restore all service as soon as possible"

Ketan Vite 0

While creating a dashboard using "Dashboards with Grafana" in azure monitor, I am getting below error-

Dashboards with Grafana: Error

<!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'><head><meta content='text/html; charset=utf-8' http-equiv='content-type'/><style type='text/css'>body {font-family:Arial; margin-left:40px; }img { border:0 none; }#content { margin-left: auto; margin-right: auto }#message h2 { font-size: 20px; font-weight: normal; color: #000000; margin: 34px 0px 0px 0px }#message p { font-size: 13px; color: #000000; margin: 7px 0px 0px0px}#errorref { font-size: 11px; color: #737373; margin-top: 41px }</style><title>AzureResourceManager</title></head><body><div id='content'><div id='message'><h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p></div><div id='errorref'><span>Ref A: AF8756F7B58648DD89305BCB1E3FB291 Ref B: AMS231032607049 Ref C: 2025-07-23T06:39:40Z</span></div></div></body></html>

This is for all the dashboards, even with the default dashboards provided by Azure. It pops up when I open a dashboard and try to edit any of the visualization.

Anurag Rohikar 205 Reputation points Microsoft External Staff Moderator

2025-08-05T11:15:21.3566667+00:00

Hello Ketan Vite,Just checking to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this. Thank You!
Anurag Rohikar 205 Reputation points Microsoft External Staff Moderator

2025-08-06T09:55:29.0233333+00:00

Hello Ketan Vite, following up to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this. Thank You!

1 answer

Your answer

Anurag Rohikar 205 Reputation points Microsoft External Staff Moderator

2025-08-05T11:15:21.3566667+00:00

Hello Ketan Vite,Just checking to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this. Thank You!
Anurag Rohikar 205 Reputation points Microsoft External Staff Moderator

2025-08-06T09:55:29.0233333+00:00

Hello Ketan Vite, following up to see if you have a chance to check my previous response and helped, do let me know if you have any further questions on this. Thank You!

Answer 1

Hello Ketan Vite, Thanks for reaching out on Microsoft Q&A and really appreciate your patience while we looked into this.

To troubleshoot further:

Check Azure Service Health

Visit the Azure Status Page to see if there's a known outage in your region affecting Azure Monitor or Azure Managed Grafana.
You can also check Azure Service Health (portal link) for any incidents tied to your subscription.

Clear Cache & Test in Different Browsers

Clear your browser cache and try accessing the dashboard in an Incognito/Private Browsing window.
Test using different browsers or devices to rule out browser-specific issues.

Check Networking Configurations

If you're using Private Link, VNet integration, or custom firewall rules for Azure Managed Grafana, ensure those network settings are not blocking control plane/API access.
- More info: Networking in Azure Managed Grafana

Retry After Some Time

Sometimes these disruptions are transient and resolved quickly by Azure’s backend systems. Give it some time and attempt again after a while.

Check Resource Provisioning State

Ensure that your Azure Managed Grafana resource is in a “Succeeded” state in Azure Portal.
- If it's stuck in “Creating” or “Failed,” it may not be fully operational.
  - Portal Path: Azure Portal → Managed Grafana → Overview

Raise a Microsoft Support Ticket (if persists)

If the issue continues, raise a Support Request and include the Error Reference IDs (Ref A, B, C) from the error message.
- Support link: Azure Support Request

Additional Details Requested:

To assist further, could you kindly provide:

Azure Region where your Grafana resource is deployed.
Approximate timestamp when the issue first occurred.
Confirm if Private Link or VNet integrations are configured for Grafana.
Any error codes or additional technical logs (if any).

Useful Documentation References:

I hope this information helps clarify the issue. Please let me know if there's anything else you'd like me to elaborate on happy to assist further! Thank You.

Share via

Azure dashboards with Grafana(Preview) showing error as "Our services aren't available right now, we are working to restore all service as soon as possible"

1 answer

Your answer