Share via

deleted an account from Authenticator App, but website thinks I still have multiple accounts.

SRose 0 Reputation points
2025-07-22T18:01:12.89+00:00

I have an Authenticator account for my job.

 

Another company sent me an invite for Microsoft Authenticator to access files there were sending. When I clicked on the invite link, it started to create an Authenticator account from this company on the app. In trying to find a code popping up or a place to enter a code from the website (there were none), another account from this company popped up on my app. It also showed an error and told me to delete them. I deleted them.

 

Now clicking on the company's link to access the files, it just opens my department account on the Authenticator app, and there are no codes or places to enter them appearing on my app from their link. It's trying to find the deleted accounts

My app knows I've deleted those briefly-added accounts, but the Microsoft Authenticator site on the computer thinks I still have multiple accounts. I can't retrieve the files!

I’m stuck!

I'd appreciate help.

Microsoft 365 and Office | Other

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Alex_T 565 Reputation points Microsoft External Staff Moderator
    2025-07-22T22:40:56.53+00:00

    Hello SRose,

    Thank you for reaching out here in the Microsoft Q&A forum.

    I can understand the inconvenience this issue, where a deleted account from your Authenticator App is still recognized by the website, has caused you.

    This typically occurs when the initial registration process is interrupted, causing a mismatch between the website's records and your Authenticator app.

    Attempt to start the process with a fresh browser session to rule out any cached data issues: Open a new InPrivate window in Microsoft Edge or an Incognito window in Google Chrome > Paste the link from the company into this new private window and try to sign in and set up the account again.

    If the private browser window does not resolve the issue, you will need to completely remove your guest account from the other organization and then re-join:

    Step 1: Navigate to your Microsoft Account page: https://myaccount.microsoft.com > Sign in with the email account that received the guest invitation.

    Step 2: From the menu on the left, select "Organizations" > Find the name of the company you are trying to access and click the "Leave" > Confirm

    Step 3: After leaving, you must wait approximately 15-20 minutes for this change to fully synchronize across all Microsoft services.

    Step 4: After the waiting period, click the original invitation link again. This will restart the setup process from the beginning and should allow you to add the account to your Authenticator app correctly.

    Please let us know if these steps help.

    Best Regards,

    Alex | Microsoft Q&A Support Specialist 

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.