Visual Studio Subscription Expired, stuck in read-only mode. Need to move VM

Question

Visual Studio Subscription Expired, stuck in read-only mode. Need to move VM

Gavilan, John 0

I have a Windows VM under the Visual Studio Enterprise Subscription. The subscription just expired, and is now disabled. When I try to move it to another subscription, I get this error:

User's image

Anytime I try to submit a support ticket after answering a bunch of pre-canned dropdown questions, it comes to a point where there is an error. I try to upgrade the subscription to pay as you go and i get this:

User's image Any help is appreciated. Thanks!

kobulloc-MSFT 26,826 Reputation points Microsoft Employee Moderator

2025-07-21T23:19:45.7533333+00:00
Hello, @Gavilan, John ! Edit: There are specific instructions for converting an expired Visual Studio Enterprise subscription to a pay-as-you-go subscription. Are these the steps you are following? What options are listed when you click on "Click here to see a list of supported offer conversions"?

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/switch-azure-offer#convert-a-visual-studio-enterprise-subscription

Navigate to Subscriptions and then select your Visual Studio Enterprise subscription.

You'll see a banner at the top of the page stating Your Visual Studio subscription is expired and has been disabled. To continue using this subscription, please click here to convert to a pay-as-you-go subscription. Select the banner.

On the Switch Offer page, Select an offer tab, select the pay-as-you-go option, and then select Next.

On the Select payment method tab, select Select a payment method, enter your payment method information, and then select Next.

On the Review + convert page, you can optionally change the subscription name. Review the agreement information, select the I agree option, and then at the bottom of the page, select Switch Offer.

View your new converted subscription by navigating to Subscriptions.
Gavilan, John 0 Reputation points

2025-07-22T00:17:11.08+00:00

thanks kobullock! For your #3, i get whats in the second screenshot. Here it is typed out: "There are no offer conversions available for your subscription. Click here to see a list of supported offer conversions."

I do have a PAYG subscription in the same directory
kobulloc-MSFT 26,826 Reputation points Microsoft Employee Moderator

2025-07-22T16:11:50.8833333+00:00

No worries, @Gavilan, John ! It looks like there is a conflict that is preventing the switch (which may be related to the PAYG subscription in the same directory, although I haven't been able to find anything that explicitly states that you can't do that). I was hoping that the list of supported offer conversions would provide some insights but at this point it looks like you'll need to open a billing support ticket to get in touch with someone who can make changes to your subscription. I'll reach out directly with additional details.
kobulloc-MSFT 26,826 Reputation points Microsoft Employee Moderator

2025-07-22T16:40:32.3766667+00:00

Updating the thread here with one last thing to try: removing your spending limit.

https://learn.microsoft.com/en-us/azure/devtest/offer/troubleshoot-expired-removed-subscription#convert-your-azure-subscription-to-pay-as-you-go

1 answer

Your answer

kobulloc-MSFT 26,826 Reputation points Microsoft Employee Moderator

2025-07-21T23:19:45.7533333+00:00

Hello, @Gavilan, John ! Edit: There are specific instructions for converting an expired Visual Studio Enterprise subscription to a pay-as-you-go subscription. Are these the steps you are following? What options are listed when you click on "Click here to see a list of supported offer conversions"?

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/switch-azure-offer#convert-a-visual-studio-enterprise-subscription

Navigate to Subscriptions and then select your Visual Studio Enterprise subscription.

You'll see a banner at the top of the page stating Your Visual Studio subscription is expired and has been disabled. To continue using this subscription, please click here to convert to a pay-as-you-go subscription. Select the banner.

On the Switch Offer page, Select an offer tab, select the pay-as-you-go option, and then select Next.

On the Select payment method tab, select Select a payment method, enter your payment method information, and then select Next.

On the Review + convert page, you can optionally change the subscription name. Review the agreement information, select the I agree option, and then at the bottom of the page, select Switch Offer.

View your new converted subscription by navigating to Subscriptions.
Gavilan, John 0 Reputation points

2025-07-22T00:17:11.08+00:00

thanks kobullock! For your #3, i get whats in the second screenshot. Here it is typed out: "There are no offer conversions available for your subscription. Click here to see a list of supported offer conversions."

I do have a PAYG subscription in the same directory
kobulloc-MSFT 26,826 Reputation points Microsoft Employee Moderator

2025-07-22T16:11:50.8833333+00:00

No worries, @Gavilan, John ! It looks like there is a conflict that is preventing the switch (which may be related to the PAYG subscription in the same directory, although I haven't been able to find anything that explicitly states that you can't do that). I was hoping that the list of supported offer conversions would provide some insights but at this point it looks like you'll need to open a billing support ticket to get in touch with someone who can make changes to your subscription. I'll reach out directly with additional details.
kobulloc-MSFT 26,826 Reputation points Microsoft Employee Moderator

2025-07-22T16:40:32.3766667+00:00

Updating the thread here with one last thing to try: removing your spending limit.

https://learn.microsoft.com/en-us/azure/devtest/offer/troubleshoot-expired-removed-subscription#convert-your-azure-subscription-to-pay-as-you-go

Answer 1

How do I convert an expired Visual Studio Enterprise subscription to a pay-as-you-go subscription?

There are specific steps for converting an expired Visual Studio Enterprise subscription to a pay-as-you-go subscription:

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/switch-azure-offer#convert-a-visual-studio-enterprise-subscription

Navigate to Subscriptions and then select your Visual Studio Enterprise subscription.
You'll see a banner at the top of the page stating Your Visual Studio subscription is expired and has been disabled. To continue using this subscription, please click here to convert to a pay-as-you-go subscription. Select the banner.
On the Switch Offer page, Select an offer tab, select the pay-as-you-go option, and then select Next.
On the Select payment method tab, select Select a payment method, enter your payment method information, and then select Next.
On the Review + convert page, you can optionally change the subscription name. Review the agreement information, select the I agree option, and then at the bottom of the page, select Switch Offer.

View your new converted subscription by navigating to Subscriptions.

What happens if I receive a "There are no offer conversions available for your subscription error" when following those steps?

You can try removing your spending limit:

https://learn.microsoft.com/en-us/azure/devtest/offer/troubleshoot-expired-removed-subscription#convert-your-azure-subscription-to-pay-as-you-go

If that doesn't work, then you'll need to get someone involved who can address this at the subscription level. There are two paths for this:

From an Azure standpoint, the process would be to open a billing support request (all subscriptions have the ability to do this) and have a billing support agent update your subscription for you.
Visual Studio support for your Visual Studio Subscription appears to have worked in the past, and may be a good place to start:

Share via

Visual Studio Subscription Expired, stuck in read-only mode. Need to move VM

1 answer

Your answer