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Excel crash

Anonymous
2025-06-27T11:40:07+00:00

We have an ongoing issue of Excel file crash whenever we copy/paste, cut/paste or do insert since a long time. We tried everything mentioned in troubleshoot but it doesn't solve the issue. Can you please help.

Microsoft 365 and Office | Excel | For business | Android

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  1. Anonymous
    2025-06-27T13:12:32+00:00

    Hi  

    Thank you for reaching out to the Microsoft Community. 

    I really appreciate the time and effort you’ve already put into trying to resolve this issue, and I'm truly sorry to hear it’s still not working properly.

    However, I’d like to suggest one more step: 

    Try running Excel as an administrator: 

    • Locate the Excel shortcut on your Desktop or in the Start Menu
    • Right-click the icon and choose "Run as administrator"
    • Then check if the issue still persists

    As forum moderators, we don’t have access to system logs or backend tools due to privacy and security policies. That’s why, for more in-depth troubleshooting, I recommend reaching out directly to the Microsoft Support team. 

    If you're using a personal Microsoft account 

    1. Go to https://support.microsoft.com/contactus   
    2. Choose Office > Get home support 
    3. EnterOffice or your issue in general in the box below "We're here for you" then click "Get Help  
    4. Scroll down and click on Contact Support then log in to your personal Microsoft account  
      If the account cannot be logged in, you can use another account or create a new account to execute  
    5. Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm  
    6. Select "Chat in a web browser and support specialist" to enter the chat window  

    If you are using business account 

    Please contact your Office 365 Global Administrator to raise support ticket 

    1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
    2. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.

    Thank you for your time and I truly hope this helps move things forward, and that your issue gets resolved as quickly as possible 

    Best regards,  

    Allison - MSFT | Microsoft Community Support Specialist.

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