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There is a problem with your account or device, let's fix it

Anonymous
2025-06-06T10:02:58+00:00

Split from this thread.

Same issue but on Office MOBILE. I click Continue on the Let's Fix It prompt and absolutely nothing happens.

Samsung Galaxy S24 Ultra, OneUI 6 (Android 14) and OneUI 7 (Android 15), latest version of all apps. Log out and log in again makes no difference, uninstalling and reinstalling also makes no difference.

There doesn't appear to be any feature loss, it's just an annoyance because it flashes up the "Getting your files / Configuring Excel" splash screen.

Microsoft 365 and Office | Excel | Other | Android

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  2. Anonymous
    2025-06-06T16:04:01+00:00

    Hi,

    Thank you for posting your query on our forum, let me help you with this.

    To resolve this,

    Here’s a simple fix you can try:

    At first, Go to Settings > Apps > Office Mobile, then Clear Cache and Clear Data.

    and do ensure Office Mobile has all necessary permissions enabled in Settings > Apps > Office Mobile > Permissions.

    also, switch between Wi-Fi and mobile data to see if the issue continues.

    After that, make sure Office Mobile is updated to the latest version via the Google Play Store.

    Then, remove your Microsoft account from the device and re-add it.

    Lastly, ensure your Samsung Galaxy S24 Ultra is running the latest One UI and Android updates.

    I hope this helps.

    Best Regards,

    Tani | Microsoft Community Moderator

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