Auto Save not working on onedrive or sharepoint

Anonymous
2025-06-05T11:40:15+00:00

Hi Team

Autosave is not working automatically on office products

Files are in onedrive or a sharepoint site they have access to

have removed/readded onedrive

repaired office

have checked all settings in office apps and one drive

How do i get the setting to come back on and stay on??

Microsoft 365 and Office | SharePoint | Other | Other

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  1. Anonymous
    2025-06-05T16:22:22+00:00

    Hi,

    Welcome to the Microsoft Community Forum!

    As per your description, I understand that you've already done quite a bit to try and fix the AutoSave issue with Office files in OneDrive or SharePoint. Here are a few things to double check and try out.

    • First, make sure the file is actually saved in OneDrive or SharePoint AutoSave won’t work if the file is stored locally. Also, check for any pending Office updates. Open any Office app, go to File > Account > Update Options, and hit Update Now to ensure you're on the latest version.
    • Since OneDrive sync issues can interfere with AutoSave, open OneDrive and see if there are any sync errors. If there are, try pausing and resuming sync or resetting OneDrive altogether. Sometimes third-party add-ins can cause problems too, so go to File > Options > Add-ins, disable any non-Microsoft add-ins, and restart Office.
    • It’s also worth checking the AutoSave settings inside Office. Open a document, go to File > Options > Save, and make sure AutoSave OneDrive and SharePoint Online files by default is turned on. If nothing seems to work, performing an Online Repair of Office might help go to Control Panel > Programs > Microsoft Office > Change, and select Online Repair instead of Quick Repair.
    • Finally, if AutoSave still won’t cooperate, try adjusting the background save settings. Go to File > Options > Advanced, scroll down to the Save section, and uncheck Allow background saves.

    For more details, you can check out Microsoft's official support page on How do I turn on AutoSave? - Microsoft Support

    We wish you a good day!

    Sincerely

    carole | Microsoft Community Moderator

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  2. Anonymous
    2025-06-11T06:32:38+00:00

    AutoSave in OneDrive has been broken for some users since upgrading to Windows 11 24H2. Most others have no issue. For those with the problem:

    In File Explorer - any OneDrive synchronised folder > right-click > does NOT offer to View Online (as it normally would). Does allow 'Free up space'. OneDrive Settings > Accounts does let me StopSync for the document libraries. Note, all synchronised document libraries are affected on this PC (but not for anyone else who use them on other PCs, so the online doclibs are OK). Opening a OneDrive sync'ed Word file immediately opens it as a local file, not recognising it is part of a synchronised set, so AutoSave is off, and it opens a temp file (like as if it was an old file share or local drive). Note that the Status icons do show, and OneDrive appears healthy in the System tray. Have tried resetting OneDrive, unlinking OneDrive, removing Local\OneDrive\cache, restarting the system, nothing fixed. Note that OneDrive reset gave an error 'Couldn't Reset - something went wrong".

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  3. Anonymous
    2025-06-12T09:08:47+00:00

    I have had the issue with a couple of users also, unclear if this has to do with a build version 25.091.0512.0001, I have the same version but no issues.

    Also tried what you mentioned but nothing worked. In the end I unlinked the PC in the client and re-installed the OneDrive client.

    This worked for the users.

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