Share via

Lost password and access to an email only used for Onedrive (photos backup)

Anonymous
2025-06-26T10:31:22+00:00

I created and used an email only for photos backup on Onedrive. Disconnected by mistake and havent been able to access it.

It has all my iPhone photos, some I erased from my iPhone but others are still here (if that could help for some kind of verification).

That email is on a “family” and it appears active, but after trying to reset password with verification it didnt work, because I need proof of emails sent or stuff I didnt use it for.

Im actually on vacations on another country, so my Ip and new phone doesnt help either to try to recover ir.

Please help!

Microsoft 365 and Office | OneDrive | Other | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-06-26T10:57:13+00:00

    Dear Jose,

    Good day! Thank you for posting on the Microsoft Community. I'm happy to help you! 

    I apologize for the experience you have had with this issue.

    To assist you better, could I confirm the following information:

    • Are you using a personal OneDrive account (e.g. @outlook.com, @hotmail.com) or a work/school OneDrive account (e.g. @company.com)?
    • When did you last successfully access this account?
    • Do you have access to any recovery email or phone number linked to the account?

    Your confirmation would be very helpful! 

    Kindly let me know when there are any updates so I could find additional ways to assist you. 

    I'll be glad to hear your update! 

    Best regards,  

    Julie-Hu - MSFT | Microsoft Community Support Specialist

    0 comments
  2. Anonymous
    2025-06-29T14:59:59+00:00

    Hi Jose, 

    I just wanted to check in and see how things are going with the issue. If there are any updates or if you still need assistance, I’m more than happy to help. 

    Looking forward to hearing how things are progressing whenever you have a chance!

    Best regards, 

    Julie-Hu - MSFT | Microsoft Community Support Specialist

    0 comments