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iPhone 16 SharePoint app no longer works Thanks

Anonymous
2025-05-13T21:28:11+00:00

I have an iPhone 16 and have been using SharePoint app for ahs with no issues. Then for unknown reason the app began requesting my full hospital login, my work email and then password, not just my 4 digit access code. Even once in the app, if I used the back arrow to go back a page, I would have to do a full login again.

I have done the reset of the app on my iPhone, also have uninstalled and then re-installed the app, and spoke with IT department at my work. No success in resolving this issue. Of the many co-workers I have asked, No one has this issue.

I use this app basically daily and really would like to use it again.

Since doing the re-install I can’t even get access at all as I get an error message. The message is :

Something went wrong

Technical details: the operation couldn’t be completed

(Alamofire.AFError error.3)

Please help me resolve this issue. I seem to be able to access in my iPad but I don’t carry that with me, I carry my phone

Thanks

Lori

Microsoft 365 and Office | SharePoint | For business | iOS

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  2. Anonymous
    2025-05-14T00:02:51+00:00

    Hi Lori,

    Thank you for reaching out to Microsoft Community Support.

    According to your issue, you have performed many troubleshooting steps including re-installation, but it did not work as well. As this issue has been raised multiple times but the majority of them has not fixed the issue except for this thread: users on IPhone or Android not being able to sign in - Microsoft Community.

    Based on this, please help me to provide this article later to your IT teams and follow this direction to see if it works.

    1. Go to the SharePoint site where you used to sign in and work on it.
    2. Look at the top right > click on Setting (gear icon) > Site permissions

    Image

    1. On the permission page > click on Site Collection Administrators > add you to the Site Collection Administrators > click OK.

    Image

    1. You could wait 15-30 minutes then try to use your SharePoint app on your iPhone again.

    Please send the first 3 steps to your IT team and try them to see if it works.

    In the meantime, since you mentioned that you rely on SharePoint daily and do not carry your iPad, here’s a temporary workaround to access SharePoint from your iPhone:

    1. Open Safari (or any browser) on your iPhone.
    2. Go to https://www.office.com.
    3. Tap the three dots (•••) at the bottom right of the browser and select “Request Desktop Site.”
    4. Once the desktop version loads, tap the nine-dot app launcher in the top left corner.
    5. Select SharePoint from the list of available services.

    This will allow you to access SharePoint through your browser for the time being.

    Sincerely,

    Austin H - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2025-05-18T03:45:12+00:00

    Hi there,

    Have a good day!

    May I know if you have any updates/replies on this issue?

    I am looking forward to assisting you.

    Sincerely,

    Austin H - MSFT | Microsoft Community Support Specialist

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