
Hello p.mendez, Welcome to the Microsoft Community.Based on the information you have provided, this could be a permissions issue.However, we don't know the Office and system version information you are using, so we can't accurately determine what the problem is.I would suggest you try the method below first to see if it solves the problem.Press Windows+R, open the Run box, type regedit, and select OK.When prompted to allow the Registry Editor to make changes to the device, select Yes.In the Registry Editor, expand HKEY_USERS and select “S-1-5-20”.Right-click on “S-1-5-20” and select “Privileges”.Select “Add”, type in everyone, select “Check Name” and select “OK”. Check the newly added “everyone”, select “Full Control”, and then select “OK”.
Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.If the above methods do not solve the problem, please check the information of the Office product you are using by the method of the link below and send us a complete screenshot of the product information.About Office: What version of Office am I using? - Microsoft SupportPlease also send us a screenshot of the system version information you are using.You can check the system version by opening Start > Settings > System > About.SincerelyCarlos - MSFT | Microsoft Community Support Specialist