Share via

Issue with the SharePoint Online page thumbnail

Anonymous
2025-05-21T07:32:35+00:00

Hi there,

Since yesterday, the page thumbnail is not updating on two of our tenants. In fact, we have to edit, go to page details, change the thumbnail, save and do this process one more time to make sure the thumbnail is the right one.

It started happening yesterday.

Do anyone in the community have the same issue ?

Thank you

Microsoft 365 and Office | SharePoint | Other | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-05-21T14:49:30+00:00

    Hello

    Thank you for addressing the issue, I understand your concern, let me help you.

    To resolve this, here are few steps to follow:

    • Change the Thumbnail Twice. 
          Edit the page → Click Page Details → Select a new thumbnail → Save. 

    Repeat the process to ensure it updates.
    • Check for Microsoft Issues. 
          Visit Microsoft 365 Service Health to see if there's a known problem.
    • Try a JPG Image 
          Use JPG instead of PNG

    I hope this helps, have a great day ahead of you!

    Best Regards,

    Tani | Microsoft Community Moderator.

    0 comments