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Excel on my iPad keeps crashing when I close a file. This has been happening for weeks, ONLY on IPad!!

Anonymous
2025-04-24T09:24:42+00:00

Excel on my iPad keeps crashing when I close a file, but not all the time . This has been happening for weeks 

It just freezes  ( the screen turn on grey and I need to force close and reopen.

I use onedrive and a Microsoft 365 account. I don’t know if this Microsoft probleem is also happend in Word of powerpoint, because i do no use these very often.

Its annoying and i read that more people has this problem.

What is the fix ??

Microsoft 365 and Office | Excel | For home | iOS

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  1. Anonymous
    2025-04-24T14:02:50+00:00

    Hi Robert,

    Thank you for using Microsoft products and making community posts.

    I understands the importance of resolving this issue, Don’t worry I will be helping you with this following steps.

    1. Update Excel and iOS: Ensure both the Excel app and your iPad's operating system are updated to their latest versions. Sometimes, updates include bug fixes for issues like this.
    2. Disable Auto-Save: If your files are set to auto-save, try disabling this feature temporarily to see if it helps.
    3. Test with Different Files: Check if the issue occurs with all files or just specific ones. If it's specific files, there might be a problem with those files.
    4. Reinstall Excel: Uninstall the app, restart your iPad, and then reinstall Excel. This can sometimes clear out any corrupted data causing the crashes.
    5. Check Cloud Sync: If you're using OneDrive, ensure it's syncing properly. Try saving a file locally on your iPad and see if the issue persists.
    6. Excel Web Version: As a temporary workaround, you can use the Excel web version via your browser to avoid app crashes.

    Please feel free to let me know how it goes.

    Chan G

    Microsoft Community Moderator

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  2. Anonymous
    2025-04-30T17:06:34+00:00

    Hi Robert,

    We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

    Thank you for understanding.

    Regards,

    Chan G

    Microsoft Community Moderator

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  3. Anonymous
    2025-04-30T19:09:50+00:00

    Dear. The problem i have is partly solved. I shut down autosave of my open file to onedrive. I use now the manual button to save my file

    So……

    Problem not yet solved.

    And yes, i did al the proposed actions and didn’t work

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