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Unable to Access Folders and Microsoft Authenticator Not Generating Code

Anonymous
2025-04-05T08:07:24+00:00

Dear Team,

I am unable to access specific folders under my organization account due to permission issues. Additionally, the Microsoft Authenticator app is not generating the required code. It prompts me to "approve the request" but no code appears on my mobile device.

I have also attached a screenshot for your reference.

Could you please assist in resolving this issue and guide me on how to retrieve the authentication code?

Additionally, I would appreciate your guidance on how to remove one of the accounts (Work/Home/Personal) associated with the same email ID.

Thank you for your support.

Thanks & regards,
Sadiya Khan

Microsoft 365 and Office | SharePoint | For business | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-05T14:32:52+00:00

    Dear Sadiya Khan,

    Good day!! Thank you for posting in Microsoft Community. We are happy to help you.

    Per your description, it seems like you have 3 questions. I'd like to help you. Let's address each of your concerns.

    1. Regarding the issue about you are unable to access specific folders under your organization account, may I know if you receive any error message when you access them? Are those folders stored in SharePoint document library? Could you please provide some screenshots? it would be very helpful to let me know the exact scenario.
    2. Regarding the Microsoft Authenticator app issue, we have a specific channel handling such issue, to make sure you get the professional support, I sincerely recommend you post your concern to Microsoft Q&A Community with Authenticator tag: Microsoft Authenticator - Microsoft Q&A

    members and engineers over there are proficient in the knowledge of Authenticator app queries. They will focus on the specific situation on your side and provide specific suggestions for you.

    1. About removing accounts associated with the Same Email ID, does it mean that when you sign in your email id, it says it looks like the email is used with more than one account and it asks you which account do you want to use?

    If yes, you may try the suggestions from this Microsoft article Which account do you want to use? - Microsoft Support

    However, if my understanding of the third question is not right, feel free to post back and point it out, I will continue helping you.

    Thanks for your time and cooperation! Hope you have a nice day!!

    Best Regards,

    Tina

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