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how can i reactivate my msword office?

Anonymous
2025-06-03T04:57:04+00:00

i can't open it

Microsoft 365 and Office | Excel | Other | Android

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  1. Anonymous
    2025-06-03T12:40:58+00:00

    Hello Jade,

    Thank you for contacting us regarding your difficulty opening Microsoft Word on your Android device. I understand how important it is to have uninterrupted access to your documents, and I’m here to help.

    To begin troubleshooting, please try the following steps:

    1. Verify Your Microsoft Account: Ensure you are signed in with the Microsoft account associated with your Office subscription. You can check this by opening the Word app and tapping your profile icon.
    2. Update the App: Visit the Google Play Store to confirm that you have the latest version of Microsoft Word installed.
    3. Clear App Cache: Navigate to Settings > Apps > Word > Storage, then tap Clear Cache. Afterward, try reopening the app.
    4. Reinstall the App: If the issue persists, uninstall the Word app and reinstall it from the Play Store.
    5. Check Subscription Status: If you're using premium features, please verify that your Microsoft 365 subscription is active by visiting https://account.microsoft.com

    To assist you further, could you please confirm the following:

    >> Are you seeing any specific error messages when attempting to open the app?

    >> Have you recently changed devices or updated your Android operating system?

    >> Are you using Word through a personal Microsoft account or a work/school account?

    Best Regards,

    Adaeze || Microsoft Community Support Specialist

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