Onenote email address is old and different to new 365 email address and can't log in on my Macbook

Question

Onenote email address is old and different to new 365 email address and can't log in on my Macbook

Anonymous

I have had Onenote on my iPhone and on my old Macbook for ages using an old Hotmail email address. I also subsequently purchased a 365 account to use Office products, but using a different email address ( an outlook address, because my Hotmail now gets too much Spam - but the Hotmail address is still the one I have always used to log into Onenote.

I recently purchased a new Macbook Air and I downloaded my Office suite of products onto it. I am not logged into any account on Onenote, but I cannot log in. When I go to the login screen I enter the Hotmail address associated with my Onenote account, the wheel spins for a bit, and then the login window disappears again and I am back to the standard Onenote screen. When I click on the account icon on the bottom left, it reopens the login window, I enter my Hotmail login details, click next, the wheel spins, the login window disappears and so around and around I go. I never get to the point where my password is requested, and I do not get any error message.

I do not want to log out of Onenote on my iPhone, because if I can't log in again (as is happening on my Macbook), I may lose access to way to much essential information.

I'd also be happy to change my Onenote login from my old Hotmail address to be the same Outlook address I use for 365, but I can see in Onenote app on my phone how to do this . . . I am quite frustrated.

Can anyone provide some clarity on what I can do? T

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2 answers

Answer 1

Good morning,

Welcome to Microsoft Community

Thank you for bringing this to our attention, I understand that you need assistance with OneNote sign in. If OneNote on your Mac is stuck in a sign-in loop, try these steps:

Basic Fixes

Restart your Mac and try signing in again.
Make sure your internet connection is stable.

Check App and System Updates

Ensure OneNote is updated to the latest version in the Mac App Store.
Check for macOS updates (System Settings > General > Software Update).

Sign Out and Reset Credentials

Open OneNote and sign out (File > Sign Out).
Close OneNote, then go to System Settings > Internet Accounts and remove the Microsoft account.
Restart your Mac and sign back into OneNote.

Clear Cached Login Data

Quit OneNote.
Open Finder and go to: ~/Library/Containers/com.microsoft.onenote.mac/Data/Library/Application Support/Microsoft/
Delete the OfficeAccount folder.
Restart OneNote and try signing in again.

I hope this helps,

Best regards

JK

Microsoft Community

Moderator

Answer 2

Hi JK

Thanks for your response - sadly nothing of what you suggested is relevant or helped:

Basic Fixes

Did this several times - to no avail.

Check App and System Updates

The Onenote app was newly downloaded onto a brand new MacBook Air, so it is the latest version.

Sign Out and Reset Credentials

Not relevant - the relevant Microsoft account / email address was not listed in the internet accounts in this location.

Clear Cached Login Data

I don't know how to navigate to this location within the MacBook hard drive (I am not a IT person - I just know how to use a MacBook's standard features for personal use) I tried to put <~/Library/Containers/com.microsoft.onenote.mac/Data/Library/Application Support/Microsoft/> into the search field in Finder, but this didn't work. However, given I've not yet been able to log in for a first time at all, perhaps this isn't relevant. ****

But thanks anyway . . . I'll have to find an alternative for Onenote and transfer all the data over manually.

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Onenote email address is old and different to new 365 email address and can't log in on my Macbook

2 answers