Enter the code we sent to {email}

Question

Enter the code we sent to {email}

Anonymous

every time I try to sign into a platform i keep getting "Enter the code we sent to {email} "
but I'm not given any other alternative options like "code was not sent" or log in by password etc. what do i do?
i checked junk and tried to use a third party authenticator app but was stopped by the same problem.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

5 answers

Answer 1

Steve Rindsberg 99,016 MVP Volunteer Moderator

>> every time I try to sign into a platform i keep getting

What platform?

Answer 2

Anonymous

any platform in general but this time its powerpoint

*same person from a diff acc btw*

Answer 3

Steve Rindsberg 99,016 MVP Volunteer Moderator

any platform in general but this time its powerpoint

*same person from a diff acc btw*

Is it possible that using different accounts is part of the problem? Perhaps the email is being sent to a different account than the one you're signing in with

Answer 4

I wish thats the case but actually the problem is happening to both accounts separately. I check both junk and inbox emails of both accounts when i “receive” the code but still nothing.

Although i can confirm the accounts aren’t blocked because i still receive emails from microsoft except the code!

Answer 5

OK, understood. Thanks for the additional information.

Generally, we can help here in Answers with PowerPoint problems/questions, but dealing with Microsoft's login peculiarities (and there are many) is beyond our abilities.

You may need to get in touch with MS support about this problem. I wish I had better advice ... sorry!

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Enter the code we sent to {email}

5 answers