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Unable to Edit Office365 Document – Read-Only Issue in Web Version & Sync Problem in Desktop App

Anonymous
2025-04-24T03:28:18+00:00

Dear Support Team,

I’m currently experiencing an issue with Office365. When I open a document using the online version, I’m unable to edit it. As soon as I try to make any changes, I receive a "read-only" notice and the page redirects me back to the Office homepage.

Additionally, when using the desktop application, the document cannot be synchronized properly, and I’m also unable to make any edits.

This issue is not limited to a specific file. Even newly created test documents are showing the same behavior.

I’ve tried the following steps without success:

  • Refreshing the page and clearing browser cache.
  • Signing out and signing back into my Office account.
  • Trying different browsers and devices.

Could you please advise on how to resolve this issue? If necessary, I can provide screenshots or additional details.

Thank you in advance for your assistance.

Microsoft 365 and Office | Excel | For home | Other

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  1. Anonymous
    2025-04-24T08:27:06+00:00

    Start with the std repair, for desktop version

    Restart the PC, once fully loaded, repair Office,> Apps & Features>Select Office your version>Modify /Repair, once the repair completes re-test (Quick repair)

    O365/Office when installed under a Win user admin account, and run from that admin account, auto logs in when the PC is started. There is no separate login for any component.

    Win search for Word > Resulting shortcut > Rt click > Pin to task bar > start Word from that shortcut (hover mouse over the shortcut gives access to the 10 most recent docs)

    Same for other core components.

    Start eg Word open an old doc via recents/search

    Rarely any need to access OneDrive itself.

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  2. Anonymous
    2025-04-25T01:09:28+00:00

    Thanks for your detailed suggestions.

    Just to clarify — before receiving your message, I had already contacted Microsoft’s online support. The support agent connected remotely and tried all relevant local troubleshooting steps (including quick repair, resetting Office apps, and checking account settings), but unfortunately, nothing resolved the issue at the time.

    Since the problem was affecting multiple devices in our household, I believe it was a cloud-side issue rather than something local.

    That said, the issue seems to have resolved itself automatically as of this morning, and everything is working as expected now.

    Appreciate your help and follow-up!

    Best regards,

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