Missing text options from ClipChamp in Microsoft 365 A3 account

Sometimes I use the Microsoft Clipchamp video editor for simple tasks. I have two accounts, a personal one and an educational Microsoft 365 A3 account.

• In the personal free account inside the Text options I see the following sections: Text without format, Text Styles, Title, Two line, Caption, Special and Intro/Outro.
• In the Microsoft 365 A3 account I have the premium features unlocked, however when I go to the text menu I only have the two first sections. These sections are totally missing from the menu: Title, Two line, Caption, Special and Intro/Outro.

I reported this using the personal account, after sending screenshots they confirmed the issue, but they told me to contact the institution administrator of the educational account, however after a few emails it got me nowhere.

I think these options have been disabled by some kind of update, therefore the institution administrator can do nothing about it. Furthermore, the Microsoft chat support confirmed it is not a premium feature since it is available in the free account.

Any idea how to solve this issue? Anybody from Microsoft can look into it? (it should affect all Microsoft 365 A3 accounts)