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My Microsoft office apps doesn't work?

Anonymous
2025-07-03T16:16:43+00:00

My Microsoft office doesn't work on my phone. I've had it for years but now nothing. I cleaned the cache and data and nothing. I've cleaned the data and nothing. I've uninstalled it and reinstalled it but nothing if I install it, it takes 2 seconds to install and still not working

Please help

Microsoft 365 and Office | Excel | For home | Android

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  1. Anonymous
    2025-07-04T01:44:57+00:00

    Hello Briers Uijs,

    Thank you for describing the issue in detail and trying multiple troubleshooting methods, which may helps us to locate the cause faster.

    Based on your description, if resetting and reinstalling doesn't work, we also suspect that there may be a compatibility issue between the phone's system environment and the newer versions of Office apps. We recommend that you first check if there is an update available for your phone system (Settings > System Update), as older Android versions may not support the functionality of the latest version of Office apps.

    There are currently Microsoft 365 Copilot and standalone Word/Excel/ PowerPoint apps, not sure which of the two you are specifically using. If a particular app is not working, try searching for and switching between different versions in the Play Store.

    If the problem persists, it is recommended that you temporarily access the web version of Officefrom another device or computer to continue working. In the meantime, submit an issue through the Microsoft Feedback Center, describing the issue in detail and including system version information, which will help the development team prioritize fixing compatibility issues.

    We understand that this can impact productivity and appreciate your patience! Please feel free to let us know if you need to add any other details.

    Best regards,

    Ami | Microsoft Community Support Specialist

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  2. Anonymous
    2025-07-04T02:40:42+00:00

    Microsoft 365 copilot is also not working. I've updated it and still doesn't work and uninstall it and reinstalled it but nothing. All my apps are up to date and my phone was updated yesterday. Maybe it was the new phone update?

    Please help

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  3. Anonymous
    2025-07-06T09:49:21+00:00

    Hi Briers Uijs,

    Thank you for your feedback, I understand that the issue still exists and it looks like this is most likely a compatibility issue with a newer version of the operating system that the community can't help fix directly.

    It is recommended to submit feedback on this issue via the above website and include your system version, this will help the developers to fix the issue faster.

    Best regards,

    Ian | Microsoft Community Support Specialist

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