Why have Word files disappeared from my iPad?

Dear Michael,

Thank you for being a valued member of our Microsoft Community. I'm sorry to hear that your Word files have disappeared from your iPad. Here are a few troubleshooting steps you can try:

Below are some troubleshooting steps that can help us identify and fix the issue:

1. Verify Your Account and Subscriptions: Please ensure that you are signed in with the correct Microsoft account and that your subscriptions or licenses are active. Sometimes, being signed in with a different account can lead to issues accessing your files or services.
2. Check for Updates: Make sure that both your operating system and the [specific application, e.g., Microsoft Word, if applicable] are updated to the latest version. Updates often resolve known bugs and improve performance.
3. Restart Your Device: A quick restart can resolve temporary glitches. Please close all applications and restart your device before trying again.
4. Clear Temporary Files and Cache: Clearing the cache or temporary files in the application can resolve issues related to corrupted data. Follow these steps to clear cache:
   • Open the [application/settings]
   • Navigate to the [cache or storage section]
   • Select “Clear cache/temp files”
5. Verify Your Network Connection (If Applicable): For issues that might relate to connectivity or cloud services, please check your network connection. If possible, try switching to a different network to see if the issue persists.

If these steps don’t resolve the issue, please reply with any error messages, additional details, or screenshots you might have. This information will help me better understand the problem and work with you to find a solution.

Thank you again for using our community and for allowing us the opportunity to support you. I’m committed to helping you get things back on track and look forward to your reply.

Warm regards,
Scott_LA | Microsoft Community Support.