Share via

I can't edit excel or word documents on my Android phone anymore

Anonymous
2024-12-04T15:34:14+00:00

I am no longer able to edit excel or Word documents on my Android phone. I am prompted to login but my username is unrecongized. I can access one drive and one note with no problems. I am using Android version 14.

Microsoft 365 and Office | Excel | Other | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Accepted answer
  1. Anonymous
    2024-12-15T03:38:16+00:00

    Hello Catherine,

    Sorry to bother.

    Please consider marking my previous answer as correct by clicking “Yes” below. This will highlight it and help users experiencing similar problems.

    Your feedback means a lot to this community, thank you and have a great day!

    2 people found this answer helpful.
    0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-10T05:14:07+00:00

    Dear Catherine,

    Glad to know that the problem has been resolved!

    As the creator of the problem, please consider clicking “Yes” on my reply that provides the steps that will highlight this thread and help the next user with a similar problem!

    I sincerely hope you have a good day!

    Best regards,

    Ian - MSFT | Microsoft Community Support Specialist

    0 comments
  2. Anonymous
    2024-12-23T19:53:36+00:00

    I had the same problem and, on your advice, I uninstalled and reinstalled Microsoft 365 on my phone and I can now edit documents again!

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-12-06T08:09:28+00:00

    Hello Catherine,

    Welcome to the Microsoft Community.

    I suggest you try resetting and redownloading Word to see if the problem persists.

    1. Reset Word.

    • Make sure OneDrive is closed in the background
    • Open Settings.
    • Select Apps.
    • Find and tap Word.
    • Tap Storage, and then tap Clear Data and Clear Cache.
    • Open Word and sign in to see if the problem persists.

    2. Reinstall Word.

    Press and hold the Word icon and click Uninstall, then download the latest version of the Word app from Google Play.

    If we are still experiencing the same issue, we may need to determine if this is account related, try logging into account.microsoft.com with this account, is it logged in correctly?

    Also, what account do you have. As a personal account that you created yourself or a school or work account provided by your organization.

    If you have another Microsoft account, you can also test by logging in with a different account to see if you experience the same issue.

    If we receive a response from you, we will provide further support.

    Best regards

    Ian - MSFT | Microsoft Community Support Specialist

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-12-09T17:39:35+00:00

    Thank you Ian

    We reset Word and it did the trick - I can now edit Word documents. We uninstalled Excel and reinstalled it and that works now too.

    Regards

    Catherine

    0 comments