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"Something went wrong" for subfolder on SharePoint app

Anonymous
2024-12-20T17:08:46+00:00

I have a specific subfolder in my SharePoint that when I try to access it from the app, I get the "Something went wrong" error. This subfolder is accessible from the web. I have tried to refresh and re-install the app but it continues to bring up the same error. This is from an iOS based app.

Thank you

Microsoft 365 and Office | SharePoint | For business | iOS

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  1. Anonymous
    2024-12-20T19:47:49+00:00

    Dear Doug Mills,

    Good day to you!

    I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.

    According to your description, you are experiencing issues accessing a subfolder in a SharePoint site from the SharePoint app. To assist you more effectively, I would like to gather additional information about your situation, which will help narrow down the issue and provide appropriate guidance.

    Since you mentioned that you can access the subfolder through the web, could you confirm the following:

    • Is the issue occurring only with a specific SharePoint site?
    • Are you encountering the same problem with other SharePoint sites?
    • Have you tried accessing another subfolder within the same SharePoint site? If so, did it work?
    • Have you tried to access the with another phone? If not, if possible, please check for test purpose.
    • Could you provide a full screenshot of the error message you are receiving?
    • Could you share the version of the SharePoint app you are using? You can find this by opening the SharePoint app > selecting Me > tapping the Settings button (top-right corner) and taking a screenshot.

    I would like to share that my first response may not resolve your current situation immediately. However, with your help and some more specific detailed information, we can work together to find a specific direction for your current situation.

    I am looking forward to your response for further assistance.

    Thank you for your understanding. Your cooperation and contributions are greatly appreciated.

    Best Regards,

    Nahid Sultan

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