Excel on iPad fails to save file in Autosave mode

Hi @Elizaveta Parkhouse

Thank you for posting your question in the Microsoft Q&A forum. I understand that you're experiencing an issue where Excel on iPad fails to save files when Autosave is enabled.

To better assist you, could you please confirm:

• Where is the file stored? (such as OneDrive, SharePoint, Box, Dropbox, or locally on the iPad)
• Are you using a shared iPad, such as in an education or enterprise environment?
• Do you see any error messages, such as “Upload Failed,” “SavingWorkbookFailedPermanently,” or “Unable to Refresh Lock”? if yes, please share the screenshot.
• Was the file originally created or edited on a Mac, especially using Excel versions prior to 2016?

In the meantime, I would recommend some steps below:

1. Check network connection

Autosave relies on a stable internet connection. If the iPad is offline or switching networks, saving may silently fail. Try switching to a known stable Wi-Fi network.

2. Manually save the file

If Autosave is stuck or unresponsive, tap “Save” manually. Wait 1–2 minutes before closing the app to allow sync completion.

3. Update Excel and iPadOS

Ensure the latest version of Excel for iPad and iPadOS is installed. Updates often include performance improvements and bug fixes related to Autosave.

4. Test with a simplified workbook

Create a small test file with minimal formatting and formulas. Observe whether Autosave behaves differently compared to the original file.

5. Disable Add-ins and background apps

Third-party Excel add-ins or background apps may interfere with Autosave. Disable them temporarily and retest saving behavior.

6. Review File history and sync logs

Check OneDrive or SharePoint version history to confirm whether changes were saved. Look for sync errors or conflicts in the activity log.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.        

Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

Thank you for your cooperation. I'm looking forward for your reply.

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