Mobile Hotspot not connecting to internet

Charlie shaw 0 Reputation points
2025-07-20T16:43:08.4766667+00:00

Hi, i asked this question a while ago but the original thread got locked after being migrated and im unable to reply to it anymore. heres the link - https://learn.microsoft.com/en-us/answers/questions/2341348/mobile-hotspot-not-connecting-to-internet?forum=surface-all&referrer=answers

i've also pasted it down below

Hi,

Recently i've been having a problem where my laptop wont be able to use the internet through my phones hotspot. My phone itself can still connect to the internet, and even pair and connect to the laptop, but no internet connection on the laptop itself. i believe the problem started after the windows 11 major update.

i have an iphone 12 and im with Vodafone. i've checked my data plan and i have over 200gb still left.

i have already tried :

checking the drivers for updates

renaming the hotspot & changing the password

connecting via Bluetooth

forgetting the hotspot and reconnecting

any help would be greatly appreciated as i use my laptop with hotspot often.

Thanks

10998ef7-0bca-4f02-9022-51ce4692efa2 Update (reply to original thread reply) - i tried resetting my iphone network settings, this worked but only for about 30 mins before dropping out again.

my Random Hardware MAC Address is already disabled and maximise compatibility is on

id be happy to share the results of ipconfig/all just after confirmation that im not publicly sharing anything that could compromise my security

thanks

Surface | Surface Pro | Network
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  2. Pavel Poddubny 335 Reputation points Volunteer Moderator
    2025-07-20T20:46:04.4866667+00:00

    Hello,

    Are you sure your plan includes a hotspot?
    I know you said you have over 200GB, but your carrier may limit that data to just your mobile phone and not your mobile hotspot.

    There is a thing called TTL (Time To Live). Let's say that the default TTL is 128, but when traffic goes through your mobile hotspot, it decreases TTL to 127, and in this case your carrier can block or limit your hotspot.

    Actually, could you contact Vodafone and ask them if they have any restrictions on Hotspot?

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