Share via

Slow performance on Autopilot laptops compared to AD domain devices

Joel Simão 20 Reputation points
2025-07-18T20:19:32.7033333+00:00

Hello everyone, hope you're doing well.

I was wondering if someone could help us. We’ve migrated most of our environment to Autopilot, and although the laptops have 32 GB of RAM, users are reporting slowness when working with spreadsheets, PowerPoint, and even during Teams meetings or while performing general tasks.

Interestingly, this issue only happens on Autopilot devices. Other laptops still joined to the AD domain, with only 16 GB of RAM, are performing normally without any complaints.

Has anyone experienced something similar or have any suggestions?

Windows for business | Windows Client for IT Pros | Devices and deployment | Set up, install, or upgrade
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Henry Mai 2,375 Reputation points Independent Advisor
    2025-07-25T09:38:55.6+00:00

    Hello Joel, I am Henry and I want to share my insight about your issue.

    The issue appears to stem from a configuration or policy deployed through Intune on Autopilot devices, which doesn't exist on your AD-joined machines.

    To confirm it's a policy issue, perform this test:

    • Create a new, empty configuration profile in Intune.
    • Create a new security group and add one or two affected users/devices to it.
    • Exclude this group from your primary security baselines, ASR rules, and Defender policies.
    • Sync the test devices and reboot.
    • Ask the user to test performance.

    If performance dramatically improves, you have confirmed the issue lies within your security policies. You can then add the policies back one by one to find the specific setting causing the slowdown.

    Hope this points you in the right direction for troubleshooting.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.