MS partner asking for document that does not exist. how to proceed?

I am in catch-22. I cannot file a partnership ticket because not a partner yet. I need an MPN ID for azure so closest forum is this one!!!! It needs to be in the partnership forum. They keep sending the below email when I ask for a workaround SUCH AS use whois to see we legally own the domain like google and everyone else does. They have send the below email 5 times and I keep asking for a workaround. I have told them there is no such document as I discussed with our registrar. the last invoice has someone else's name who is no longer with our company and does not have the company on the invoice and just someone's name. we will not receive an invoice for another 1-2 years (domain registration lasts a long time). I updated the whois in our DNS registrar but they cannot update invoices. How to handle this?

They keep sending this email when I ask for more details or to escalate to a manager. CASE# 2505290040004821

It is the same Anjali V person every single time responding with this ->

Dear Partner,

Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account.

[Please Provide documents with domain and entity name in it.]

Acceptable document types include: 

• Domain registration/invoice or renewal that lists entity/contact and domain as they are stated in your account. 
• If it is not possible to provide additional documentation, please update your domain to match any legal documents already provided or your official Company registration details.

The document(s) should be issued within the previous 12 months or where the expiration date is a future date that is at least 2 months away. 

[We will follow up in [x] business days if we have not received a response.]

Thank you and best regards,

Vetting Operations Support