PLEASE FIX THE UPDATE!!!

Hi Jovicly,

Thanks for reaching the Community! I see that your device is having issues with updating.

The Windows 11 KB5062553 (July 2025 Cumulative Update) is failing for many users, and you're not alone. Here's a summary of the issue and how to fix it:

❌ Common Issues

• Update fails with errors like:
  • 0x8007371b
    • 0x800f0991
      • 0x80073712
        • 0x80071a2d
        • Installation stalls at high percentages (e.g., 95%)

Please send or attach a screenshot of the error message you are getting. Next is the fixes and workarounds.

Fixes and Workarounds

Method 1: Restart Windows Update Services (Manual)

1. Press Win + R, type services.msc, and press Enter.
2. Find these services:
   • Windows Update
     • Background Intelligent Transfer Service (BITS)
     1. Right-click each one and choose:
        • Stop
          • Then Start again

Method 2: Clear Windows Update Cache

1. Open Command Prompt as Administrator
2. Run these commands one by one:
3. This clears the update cache and restarts the services.

Method 3: Use Windows Update Troubleshooter

1. Go to Settings > System > Troubleshoot > Other troubleshooters
2. Find Windows Update and click Run
3. Follow the prompts to detect and fix issues

Method 4: Manually download the update package

1. Use Offline Installer (.msu)

·         Go to the Microsoft Update Catalog 

·         Download:

·         KB5043080 (Servicing Stack Update) first

·         Then KB5062553 (Cumulative Update)

·         Install both manually

3. Hard Shutdown Recovery

If your system freezes during install:

• Hold the power button to force shutdown
• On reboot, Windows may show a BSOD (“internal power error”) but usually recovers

⚠️ Known Issues (No Fix Yet)

• Microsoft is aware but hasn’t released a patch yet 

Let me know what happens.

All the best,

Restee Mar Miranda

Microsoft Community Contributor