Share via

about the BSOD on Windows Vista

Anonymous
2021-12-30T13:22:51+00:00

Let me explain the BSOD situation.

This old DELL laptop is used as a spare

Today I hooked it up over there to play the screen saver and after a while it blue screened.

The error shows 0x00000050 , win32k.sys.

And instead of restarting itself, it asked me to contact the technical department.

MEMORY.DMP upload to the OneDrive.

Link is:https://1drv.ms/u/s!Anfl_Q0BwQIDu07AiiI_dWqB5QtT?e=16hKVU

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-01-07T16:25:05+00:00

    Hi 柯骅尤:

    What is the make and model of your computer, your default browser and antivirus, and what is the make, model and current driver version of your graphics card (check in Device Manager under Display Adapters) or integrated graphics GPU . Do you have a 32-bit or 64-bit Vista operating system, and is Vista Service Pack 2 installed (check at Control Panel | System and Maintenance | System). If Service Pack 2 is installed do you know if your operating system has been patched to end of support on 11-Apr-2017?

    Image

    Try running System File Checker (sfc /scannow) in an elevated command prompt (with Administrator rights) as instructed in Brink's VistaForums tutorial How to Repair and Verify the Integrity of Vista System Files with System File Checker​ . If the scan does not find a problem with win32k.sys or any other system files it should report that "Windows Resource Protection did not find any integrity violations".

    Image

    If a sfc /scannow scan does not stop your BSODs and you would like someone to perform a detailed analysis of your dump files with Windows Debugger (WinDbg) I'd suggest you post in the BleepingComputer free **** Windows Crashes and Blue Screen of Death (BSOD) Help and Support board. Posting guidelines are pinned <here> at the top of that board and explain what information you should include in your first post.

    Also see my 14-Oct-2020 post in LawrenceJohnston's My Vista Machine Frequently Gets the Blue Screen of Death - Help for instructions on using free utilities like Nirsoft's BlueScreenView and Resplendence's Who Crashed **** to interpret and summarize the Bug Check (BC) codes in your recent Windows mini-dump files (assuming your OS is configured to collect mini-dumps). These utilities are still compatible with Vista SP2 but only list basic details (filename, product name, file description, and file version) of the suspected driver / module that was loaded in the crash stack at the time of the crash so they aren't as accurate as a detailed Windows Debugger (WinDbg) analysis of your full dump files. However, it's possible that one of these free utilities will show that a driver other than win32k.sys was responsible for your recent BSODs.

    32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Malwarebytes Premium v3.5.1.2522-1.0.365
    HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, 256 GB WD SATA HDD, NVIDIA GeForce 8400M GS

    1 person found this answer helpful.
    0 comments