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Wifi Connection using Xfinity modem

Anonymous
2022-05-27T01:47:30+00:00

Having problem connecting or holding wireless connection. Some devices like TV have a wireless connection. Others like windows laptop or kindle can't get a connection. Error message on Kindle is --authentication problem. Problems started when wifi could not connect to android cell phone. Got Xfinity to fix that I believe by reconnecting modem with password. I can connect my laptop if I hard wire. Xfinity maintains they fixed problem on their end now its a problem with my devices. I have tried to reconnect network adapter with not luck. Since I have been having intermittent connection with Xfinity could it be my 6 month old Xfinity modem? Any other suggestions for a non tech savy user.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. LemP 74,715 Reputation points Volunteer Moderator
    2022-05-27T18:03:33+00:00

    An "authentication problem" suggests that you're using the wrong password. It's not at all clear what "Got Xfinity to fix that I believe by reconnecting modem with password" implies, but perhaps the Xfinity tech changed your wifi password.

    What do you mean by "I have been having intermittent connection with Xfinity"? Are you referring to connecting by wifi with your laptop or Kindle or do you mean that even when you connect to the Xfinity modem by Ethernet (cable) your connection sometimes drops out?

    View your wifi password and write it down. See several methods here: https://www.xfinity.com/support/articles/view-change-wifi-password

    Now take a look at the wifi password saved on your laptop: https://www.youtube.com/watch?v=68Q4Km5TIwo

    If the password in your laptop is NOT the same as the one you viewed above, change it to match.

    While you're at this screen, write down the "Security type" and "Encryption type" should further troubleshooting be necessary.

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  2. Anonymous
    2022-05-29T17:39:47+00:00

    Since my post Xfinity has said they have had problems in my area which have made things more complicated. These issues delayed my response time to you. I have follow your instructions and have change the password or security code to match the password printed on my router which must have been changed by advanced tech support at Xfinity as you guessed correctly. As we speak I have I have all devices on wireless wifi, and cannot thank you enough for you clear and concise instructions to solve the issue. Are you a private individual or a Microsoft associate? Thank you,

    Rob Cap

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  3. LemP 74,715 Reputation points Volunteer Moderator
    2022-05-29T18:04:45+00:00

    Everyone who answers questions here in the Windows 7 section of Microsoft Community, including me, is just another Windows user. We're not employed by Microsoft.

    Sometimes, but not often, and usually only in the forums for more current Microsoft products, you may see a post from a Microsoft employee. They are identified with a badge next to their name:

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  4. Anonymous
    2022-05-29T19:48:29+00:00

    Lem P

    Thanks again n Happy Memorial Day!

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