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Bug: Toolbar Buttons Unresponsive in Google Docs

Anonymous
2023-11-01T05:28:02+00:00

I love Microsoft Edge, and was incredibly impressed by how much it had improved since I last used it several years ago. I switched over completely from Chrome, but there is one usability issue I've been running into that has made it so I still have to use other browsers sometimes, which is that oftentimes buttons on certain sites just don't work in Edge. This is especially noticeable when I'm using Google Docs--buttons on the toolbar simply aren't clickable a lot of the time, which is incredibly frustrating.

For example, if I click on the button to change the text color, nothing happens. It's impossible to get to the palette of colors that should appear. On occasion, it will work, but most of the time I just try clicking a bunch of times, nothing happens, and I switch to editing my document in a different browser.

I've also noticed that in Edge, certain website popups don't appear when I expect them to, and my cursor disappears when typing in the Google Voice web app.

Has anyone been able to contact the Edge dev team about this / does anyone know if this is in their queue? Perhaps this issue could be related to my specific Edge settings?

Microsoft Edge | Website issues | Android

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  1. Anonymous
    2023-11-02T07:04:35+00:00

    Hi 1344568，

    Welcome to Microsoft Community.

    I understand that you are experiencing issues with unresponsive toolbar buttons in Google Docs when using Microsoft Edge browser. It can indeed be frustrating when certain features or buttons do not work as expected. Here are some suggestions and information that may help:

    1. Clear cache and cookies: Caches and Cookies are stored by the browser in order to decrease the application loading times and also the site loading times. But sometimes they can get corrupted and cause issues with loading certain sites. Therefore, in this step, we are going to be deleting the cache and cookies for 
    • Click on the star with three horizontal lines on the top right side.
    • Click on “history” on the right pane.
    • Select the “Clear History” button on the top of the pane.
    • Check all the boxes and select “Clear”

    Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.  

    1. Disable extensions: Some browser extensions may conflict with certain websites and cause issues. Try disabling any extensions that you have installed in Microsoft Edge and see if that resolves the problem. To disable extensions, go to Edge Settings > Extensions, and toggle off each extension.
    2. Closing Other Software: In some cases, certain software on your computer can interferewith the browser and cause issues in loading certain websites thus causing issues with the loading of the Google Docs site. Therefore, make sure that no other software is running while you try to open the site. You can also try to run the Antivirus and try to remove malware that might be running on your computer and is stopping you from connecting to the site.

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

    1. Granting Access in Firewall: It is also possible that the Windows firewall might be interfering with your browser and preventing it from connecting to certain websites. Therefore, in this step, we are going to grant our browser access to the Windows firewall.

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

    • Click on the start menu and select the “Settings” icon.
    • Click on “Update & Security“.
    • Select the “Windows Security” option from the left pane.
    • Click on the “Firewall & network protection” option.
    • Select the “Allow an app through Firewall” option.
    • Click on “Change Settings” and make sure that your browser is allowed through both “public” and “private” networks.
    • Click on “OK” to save your settings.

    Try to connect to the site and check to see if the problem persists.

    Thank you for your patience and understanding, if you have any questions, please feel free to leave us a message.

    Best regards

    Brandon | Microsoft Community Support Specialist

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