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Iphone not pair to Surface Pro 3 using bluetooth

Anonymous
2018-09-28T22:39:28+00:00

I recently upgraded to the iPhone X and lost the ability to pair to my Surface Pro 3 without a wifi connection.  In the past my iPhone 6 and my ipad mini 4 paired without any problems anywhere, every time.  Now, neither will pair using Bluetooth the Surface Pro 3.  I can only pair using a wifi connection, which defeats the purpose.  I need to create a hotspot to work in the field and found that I was unable to connect last week.  My customer was very disappointed and immediately blamed the Microsoft product as inferior.  This particular unit is my second Surface and has developed some issues of late.  It no longer holds a charge, I took to the Microsoft store where they sold me a new cord.  Did not help, my Surface will not charge at all with the new cord.  It must be plugged in to operate, so I can only use in an office setting or within reach of an electrical outlet.  It no longer will sync with my PC or any device.  Is this a problem with the Surface or my iPhone X?

Surface | Surface Pro | Network

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  1. Anonymous
    2018-09-28T22:53:17+00:00

    You are probably better off getting a newer model Surface tablet.  By experience, these machines do not have a long life to them.

    As for not connection to Bluetooth with the iPhone X; since your tablet will not hold a charge, you have a defect on the machine which could be the issue causing interference with the Bluetooth connection.  This defect could be the power management system or the batteries themselves have died.  Changing the cord would have done nothing to fix that and the Microsoft Store should have recognized that right off the bat.

    There is (or was) a LTE model of the newest Surface Pro which you could probably check out at the online Microsoft Store here: https://www.microsoft.com/en-us/p/surface-pro/8nkt9wttrbjk/h3cs?icid=homepage\_hero1\_ILABv1SurfacePro\_092318&activetab=pivot%3aoverviewtab

    This way, you do not have to rely on a mobile hotspot.

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  2. Anonymous
    2018-09-28T23:04:29+00:00

    I just re-activated my hotspot to see if this could fix the issue.  I will not be at the customer site working until Sunday to try it out.  Do you think the hotspot will work, given the current problems with the Surface device?

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  3. Anonymous
    2018-09-29T00:43:52+00:00

    If you got it to work now, try it but probably do not count on it.  It failed once and will probably do it again.  Now, there is also a possibility that the iPhone X could also be part of the Bluetooth issue as well.  Apple doesn't make everything perfect, but the battery situation on the tablet is a different matter.  That tablet does not have a long future to it.

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  4. Anonymous
    2018-09-29T22:24:55+00:00

    can only pair using a wifi connection, which defeats the purpose. 

    You can make your own Wi-Fi using  netsh wlan start hostednetwork.   Otherwise I think you would be trying to use Bluetooth Personal Area Networking.

    In any case, you can get a better idea of what your connectivity options are by using this PowerShell pipeline

    Get-NetAdapter  -IncludeHidden  |  sort  MACAddress  |  ft  -AutoSize

    I'm suggesting the sort by MACAddress in case you find two Up connections which show the same Address.  Something like that could cause your problem symptom.

    FYI

    Robert Aldwinckle

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