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How Do I Stop My Network Problems

Anonymous
2014-05-14T19:49:27+00:00

Surface Pro 2

Windows 8.1 Pro with all patches

Surface Docking Station 2

ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter (needed because the docking station comes with an old 100Mbs ethernet port)

The system was working fine until this morning.  Then the Surface stopped talking to the adapter.  This happen a few times.

Ran Windows Network Diagnostics:

Issues found The default gateway is not available   Fixed

Reset the "Ethernet 3" adapter                                 Completed

Investigate router or broadband modem issues          Not run

Details about network adapter diagnosis:

Network adapter Ethernet 3 driver information:

   Description . . . . . . . . . . : ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter

   Manufacturer  . . . . . . . . . : ASIX

   Provider  . . . . . . . . . . . : Microsoft

   Version   . . . . . . . . . . . : 1.16.8.614

   Inf File Name . . . . . . . . . : C:\windows\INF\netax88179_178a.inf

   Inf File Date . . . . . . . . . : Thursday, August 22, 2013  7:01:07 AM

   Section Name  . . . . . . . . . : AX88179.Ndi

   Hardware ID . . . . . . . . . . : usb\vid_0b95&pid_1790

   Instance Status Flags . . . . . : 0x180600a   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 6   Physical Media Type . . . . . . : 0

This is a development box and I have a number of VirtualBox virtual machines.  I was trying to apply the latest patches from Windows Update on three VMs when the network went away.  This is something I did on a regular basis on a Thinkpad 201 running Windows 7 Ultimate x64.  Is this a known problem with the Surface locking up the network interface when there is a heave load from multiple tasks?

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-15T22:00:28+00:00

    Hi saberman,

    Thank you for taking the time to reach out to the Community and consulting this issue with us. We will do our best to help and guide you in the right direction.

    Also, we appreciate all the details you have sent about this situation. We have a few more questions in order to better assist you:

    • What happens if you try using the built in Ethernet port on the dock?
    • Do you have problems without the docking station?

    We will be looking forward to your reply. We are always here to help!

    Best Wishes,

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  2. Anonymous
    2014-05-15T22:17:14+00:00

    >What happens if you try using the built in Ethernet port on the dock?

    The reason I got the adapter was that the built in Ethernet port on the dock is obsolete as it is 100Mbs whereas most LANs are 1Gbs.  IOW, the built in Ethernet port runs at one-tenth the speed of a normal network.

    >Do you have problems without the docking station?

    I don't connect to my network without the docking station.  I'll give it a try at some poiint just to test as the Surface's screen is way too small to do any real work on.

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  3. Anonymous
    2014-05-15T23:02:21+00:00

    Hi saberman,

    Thank you for you prompt reply!

    In this case, we definitely need to know what happens if you try both cases presented above. Once you are able to test it, please let us know.

    Keep us posted!

    Best Wishes,

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  4. Anonymous
    2014-05-18T05:51:52+00:00

    I have disconnected the Surface Pro 2 from the docking station.  I can get most of the functionality of the docking station using cables.  The drawbacks are:

    1. Cannot connect microphone.
    2. Output of earphone jack is too low to drive speakers.
    3. Had to get a four port USB 3.0 dock so I could connect both the network adapter and my keyboard-mouse.
    4. The power supply for the docking station, unlike Levovo Thinkpad docks, does not have the same connector as the power supply for the PC (Surface Pro 2) which means there is nothing that can be salvaged from the docking station.

    I thought it might be the adapter's ethernet connection and that it might be disconnecting.  But if that were the case then reseting the device via software would not reconnect.

    Will let it run this way for a day or two and see what happens.

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