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I can't get my Microsoft surface to print in color. I have tried everything with no result. How can I get it to print in color?

Anonymous
2022-01-17T23:28:32+00:00

I can't get my Microsoft Surface to print in Color. I have tried everything to get it to print in color. How do I do this?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2022-01-18T18:09:42+00:00

    Thank you for posting your inquiry here in Microsoft Community, CharlotteNappi.

    I'm sorry to hear that the printer is not printing with the color version. I will do my best to assist.

    May I confirm if you're running Windows 10 or 11? What is the make and model of your printer?

    Please also perform the methods below:

    • Check the settings for new Windows Update.
    • Run the System File Checker.
    • Install the drivers package manually.
    • Check the specific OS build of your Windows Settings> System> About.
    • Download the driver and firmware for Surface, choose Surface Laptop 2 and click download on the next page.
    • Please choose the .msi file that matches your current OS Build and click Next.
    • After the download, runand installthe .msi then Restart the Surface Device.
    • Try to perform this methods and see if it will apply on your printer. Open the control panel > Printers and scanners > Click the printer that isn't printing colors and select manage > Click printer properties > Advanced > Select pilot "Microsoft IPP Class Driver" > choose OK.

    Also, provide a screenshot showing the printer properties. Open the control panel > Printers and scanners > Click the printer that isn't printing colors and select manage > Click printer properties > Advanced.

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  2. Anonymous
    2022-01-18T19:02:26+00:00

    I think I have Windows 11. I purchased this laptop about two years ago. I have the Serial Number if you need it. I don't have the paperwork that came with the laptop so I am not sure what the model is. Your instructions are somewhat beyond my expertise. It is like going down a rabbit hole for me personally. Thank you

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  3. Anonymous
    2022-01-18T19:55:20+00:00

    I appreciate the confirmation. What printer are you using to print documents?

    May I have you try this methods first on your Surface? Open the control panel, go to search bar then search control panel > Printers and scanners > Click the printer that isn't printing colors and select manage > Click printer properties > Advanced > Select pilot "Microsoft IPP Class Driver" > choose OK.

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  4. Anonymous
    2022-01-18T20:26:11+00:00

    CANON TS6220. We tried your instructions on the e-mail about Control Panel, and selections after that. It did not work.

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  5. Anonymous
    2022-01-18T20:53:53+00:00

    Were you able to print colored documents before? Try to reach out canon as well and see if this has something to do with the cartridges of the printer.

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