Action required: Make a purchase by September 5, 2025 to continue using your tenant

Question

Action required: Make a purchase by September 5, 2025 to continue using your tenant

Jagadeesh Yarra 10

Hi,

I received the message: “Complete a purchase by September 5, 2025 to keep your account active.”

However, I am actively using this tenant to create app registrations and to authenticate users via OpenID Connect (OIDC).

Since the tenant is in use for authentication purposes, doesn’t this activity qualify as “keeping the account active”?

Praveen Chivarla 5 Reputation points Microsoft External Staff Moderator

2025-08-05T10:19:54.2933333+00:00

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Praveen Chivarla 5 Reputation points Microsoft External Staff Moderator

2025-08-08T13:57:41.5233333+00:00

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Praveen Chivarla 5 Reputation points Microsoft External Staff Moderator

2025-08-05T10:19:54.2933333+00:00

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Praveen Chivarla 5 Reputation points Microsoft External Staff Moderator

2025-08-08T13:57:41.5233333+00:00

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 1

Hi @Jagadeesh Yarra,

Thank you for sharing your issue on Microsoft Q&A.

This email is triggered when you haven't accessed or signed in to your Azure tenant for the past 200 days. As per Microsoft data retention policy, if a tenant remains inactive without any sign-in activity, the account gets disabled, and customer data deleted.

User's image

If you don’t log in to your Azure tenant via https://portal.azure.com/ within the specified time frame, it may be permanently deleted. Inactivity can trigger Microsoft’s process to remove unused tenants. Once a tenant is marked as inactive, the OMS commerce system enforces a login block. During this time, any sign-in attempts will result in the following error: "AADSTS5000225: This tenant has been blocked due to inactivity."

Twenty days after the login block is applied, the tenant will be permanently deleted.

For more details about inaccessible tenant, please refer: Tenant inaccessible due to inactivity

To prevent this, simply log in to your Azure tenant via https://portal.azure.com/. Check whether any subscriptions are present that may need attention. If there are no active subscriptions, no further action is required — your login itself counts as activity and will prevent the tenant from being blocked.

Hope the information provided helped answer your question. If it did, feel free to click "Accept Answer" and "Yes" if you found it helpful. And if you have any other questions, just let us know!

Thank you!

Praveen Chivarla 5 Reputation points Microsoft External Staff Moderator

2025-08-06T06:56:52.8066667+00:00

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Action required: Make a purchase by September 5, 2025 to continue using your tenant

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