Roblox 2-step verification

Hello Matthew Towers,

Thank you for posting your question to the Microsoft Q&A community. I'm happy to assit you today.

You’re logging into your Roblox account with the correct username and password, but you’re being asked for a 2-step verification code. You can’t find the code in your email and you’re unsure about how to use or locate the backup code.

Here's how can troubleshoot and resolve it:

• Double-check all folders in your email (Inbox, Spam, Promotions, Junk), as sometimes the verification code email might be filtered out.
• Make sure you’re checking the correct email address that’s linked to your Roblox account.
• If you’ve set up phone verification, check your SMS messages as well.
• If you previously saved your backup code, try to locate and use it.
• Refer to Roblox’s official guide for verifying your email address or phone number: Verifying Your Email Address or Phone Number – Roblox Help
• If none of the above works, you may need to contact Roblox Support directly via: Roblox Support to verify your account ownership and recover access.

Since I’m just a member of the Q&A community and not Roblox’s official support team, I can only offer advice and guidance. For account recovery and security issues, please work directly with Roblox Support.

Hope these suggestions help you solve the problem.

Feel free to ask for more info if you need!